How does your property handle weekend coverage

Topic Author
  • Posts: 14
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6 years 5 months ago - 6 years 5 months ago #20954 by Anne Sadovsky
More research. Please share how your property handles weekend coverage, hours and how you compensate with days off? Never enough people to mind the store
6 years 5 months ago - 6 years 5 months ago #20954 by Anne Sadovsky
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6 years 5 months ago #20955 by Sarah van Tinteren
My one Maintenance Man and I rotate weekends. if one of us needs a specific weekend off then we work it out together. Our property doesn't let us hire maintenance as actual employees, we have to hire them as W9 Contractors ... so he gets paid for the extra hours (where I don't). If he is ever needing more money he will cover my weekends just to make more. .. we pay "by job" not by hour in general .. so only when they are working can we pay.

Note: I don't like this option all the way but my maintenance does as he is able to make more and set most of his own hours.

As far as actual office -- we are closed Sunday and Monday so I at least have one day to do house errands
6 years 5 months ago #20955 by Sarah van Tinteren
Ana Funsch
6 years 5 months ago #20956 by Ana Funsch
Replied by Ana Funsch on topic How does your property handle weekend coverage
How big of a property and what city are you in?
6 years 5 months ago #20956 by Ana Funsch
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6 years 5 months ago #20957 by Sarah van Tinteren
We are 88 units on 5 acres near Portland Oregon
6 years 5 months ago #20957 by Sarah van Tinteren
Brenda Summers Davis
6 years 5 months ago #20958 by Brenda Summers Davis
Replied by Brenda Summers Davis on topic How does your property handle weekend coverage
Closed both Sat and Sun
6 years 5 months ago #20958 by Brenda Summers Davis
Topic Author
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6 years 5 months ago #20959 by Anne Sadovsky
how does that impact resident service?
6 years 5 months ago #20959 by Anne Sadovsky
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6 years 5 months ago #20960 by Sarah van Tinteren
Anne Sadovsky Being Closed on Sunday/Monday? .. So far it doesn't I am available via text /voicemail for emergencies.

I am the only office person, leasing gent etc.

As for incoming residents they like that we are open 9-5 on Saturday.

I currently stay almost full year round with maybe one opening month . I also pre-lease units usually before they are done being flipped.

I also have to do security on the property after work hours every day -- if I am out my maintenance will do it and get paid.
6 years 5 months ago #20960 by Sarah van Tinteren
Brenda Summers Davis
6 years 5 months ago #20961 by Brenda Summers Davis
Replied by Brenda Summers Davis on topic How does your property handle weekend coverage
we have 200 units and find that we have very little interaction with the residents even Mon-Fri. The rent is collected 100% through the resident portal or ACH, with not one person walking their rent in. Work orders are 100% entered through the portal other than emergencies. Satisfaction Surveys are sent out after every work order - which we receive one of the highest survey scores year after year. Our phone rarely rings as we give the residents the option of texting instead of talking. Times are changing.
6 years 5 months ago #20961 by Brenda Summers Davis
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6 years 5 months ago #20962 by Sarah van Tinteren
We are getting ready to have a portal (Buildium) other than that I see my residents almost daily in the "friendly /Family" sort of way when I walk around or we all sit at the pool .

They love that they can text for work orders and questions
6 years 5 months ago #20962 by Sarah van Tinteren
Wendy Werner-Draper
6 years 5 months ago #20963 by Wendy Werner-Draper
Replied by Wendy Werner-Draper on topic How does your property handle weekend coverage
We are open 7 days a week, with extended hours. We rotate staffing with one office person (all positions including managers) on sat and one maint. Then one office person on Sunday.
6 years 5 months ago #20963 by Wendy Werner-Draper
Nicole Bowman
6 years 5 months ago #20965 by Nicole Bowman
Replied by Nicole Bowman on topic How does your property handle weekend coverage
We have assistants work the first Saturday of the month (rent week) and leasing will work the other Saturdays. Whomever works Saturday gets a day off the week before their designated Saturday. Our offices are closed on Sundays.
6 years 5 months ago #20965 by Nicole Bowman
Pati Allen
6 years 5 months ago #20966 by Pati Allen
Replied by Pati Allen on topic How does your property handle weekend coverage
Assistant works first weekend of month then they rotate every other weekend work leasing. Or leasing works every weekend except first weekend.
6 years 5 months ago #20966 by Pati Allen
Topic Author
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6 years 5 months ago #20967 by Anne Sadovsky
when do they get days off if worked weekends?
6 years 5 months ago #20967 by Anne Sadovsky
Pati Allen
6 years 5 months ago #20968 by Pati Allen
Replied by Pati Allen on topic How does your property handle weekend coverage
usually Tuesday- Thursday. Monday’s and Friday’s are always busy days for the office so one of those 3 days.
6 years 5 months ago #20968 by Pati Allen
Lauretta Gerler Ludwig
6 years 5 months ago #20969 by Lauretta Gerler Ludwig
Replied by Lauretta Gerler Ludwig on topic How does your property handle weekend coverage
Maint team rotates Sat working. Next week have Friday off for a long weekend. Maint only on call Sundau
6 years 5 months ago #20969 by Lauretta Gerler Ludwig
Teressa B Wright
6 years 5 months ago #20970 by Teressa B Wright
Replied by Teressa B Wright on topic How does your property handle weekend coverage
I have a 2 person office (my assistant and I) and I work the 1st two weekends and she works the last two. We take a day off during the week before our Saturday schedule. We are open 10am-4pm on Saturday's and closed on Sunday
6 years 5 months ago #20970 by Teressa B Wright
Anonymous
6 years 5 months ago #20972 by Anonymous
Replied by Anonymous on topic How does your property handle weekend coverage
The easiest solution to the problem "there are never enough people" (assuming you mean employees) is to hire more people. This industry has to stop being cheap and should have more qualified people working at communities. Period.
6 years 5 months ago #20972 by Anonymous
Lisa Watson
6 years 5 months ago #21139 by Lisa Watson
Replied by Lisa Watson on topic How does your property handle weekend coverage
We are a student property w/ over 500 residents/ 200 apartments. We are open 7 days a week. Saturday 10-5 and Sunday 1-5. The weekend staff is two leasing agents on Saturday and one- two on Sunday depending on the time of year. Maintenance is on call on the weekends.
6 years 5 months ago #21139 by Lisa Watson
Patty Fors
6 years 5 months ago #21144 by Patty Fors
Replied by Patty Fors on topic How does your property handle weekend coverage
Leasing agent works 8 hours on Saturday and manager works 8 hours on Sunday but the office is only open 5 hours on Sunday. The other 3 hours are to catch up on paperwork!
6 years 5 months ago #21144 by Patty Fors
Patty Fors
6 years 5 months ago #21146 by Patty Fors
Replied by Patty Fors on topic How does your property handle weekend coverage
Leasing agent works 8 hours on Saturday with Sunday and Monday off. Manager works 8 hours on Sunday but the office is only open 5 hours on Sunday. The other 3 hours are to catch up on paperwork! Manager takes Saturday and a weekday off.
6 years 5 months ago #21146 by Patty Fors
Tim Erard
6 years 5 months ago #21147 by Tim Erard
Replied by Tim Erard on topic How does your property handle weekend coverage
Were open Saturdays and we use a gentleman that is retired and has been with us for long time for the office. Maintenance is done with my crew alternating weeks. 8 people total. They take care of work orders after hours and weekends.
6 years 5 months ago #21147 by Tim Erard
Nancy Alex
6 years 5 months ago #21204 by Nancy Alex
Replied by Nancy Alex on topic How does your property handle weekend coverage
We are only open M-F 10a-6pm. We do have to open on Saturday if we fall below 94% occupancy. We haven't been open on Saturdays in many years! If we did we would only be open 10am-2pm. I would probably work as I live in the same building as the office & my Leasing Specialists has to commute. If I had something planned she would surely work the hours for me and she would work a 1/2 day during the week.
6 years 5 months ago #21204 by Nancy Alex