How do you tell a resident the right and wrong way to use their appliances?

*in seriousness*
How do you tell a resident the right and wrong way to use their appliances? Do you have a handout? instructions?

Edit: as I hit enter too soon...

I have many residents covering their stoves in foil, some the whole stove, some just the burner pans, some the pans and burners... Some plastering contact paper all over every counter top , wall surface in the kitchen and cabinets.

The foil is a problem as it is burning through terminal blocks and infinite switches like mad. I even had one work order that was called in today and she had covered her whole stove in to over flowing into the burners to clean it ....

If I give notices, they have to be short, can only cover one issue at a time.. if I try to cover a lot of issues they stop reading before the second paragraph and then they just toss the notice.

Having a best practices handout is a great tool, what goes in the disposal what doesn't, the importance of changing ac filters, etc. Can always help you with the amount service requests as well as longer life of your appliances!!

Do you have an example or know where I can find one by chance? It can only cover one issue at a time or they won't read it due to language barrier even though I try to translate all I can.

We do welcome home packets going over this. However, are they concerned about replacing drip pans at move out? Maybe willing to say they won't be charged and replace for free? Depending on how much repairs cost it might be worth it.

They aren't new move ins.. they have been here 6 years... with me on site for almost 3...

They said it is easier for them to throw away the grease and burnt food than to clean or replace them... (the pans that is)

I am spending a lot on repair at this point so trying to find solutions.

hmmm are there non stick drip pans? To me (sadly) there either needs to be an incentive to not do it or a punishment if you do do it. Maybe they get charged for the repair if you come back a second time? Idk

anyone who was brought in under managers before me are not charged for a LOT of things due to that managers mistakes on inspections, move ins etc..

Burner pans are easy to wash if you take the burner out and either wash by hand or put in dishwasher.. we may have to go to charges based on their charge rate sheet we have.

It really depends on the material of the burner pan. We have a 1 year old stove and already the burner pans look awful. I have tried so very many ways to clean them including in the dish washer after scrubbing the burnt-on food.

I send out helpful hints on a different appliance each month.

Create a property YouTube channel with short videos showing the dos and don’ts and how tos. In a welcome email, include a link to the channel sharing that the resident will fin many helpful hints in the short videos.

Make a video and show the proper way, as well as explaining why. Usually when people understand the reason behind the process it helps them understand more.

Years ago I worked for a property management company that insisted that before each move in day you scheduled a move in orientation and walked the apartment with the new resident showing them how everything worked.
From where to move in from, how to breakdown and dispose of boxes, how to work the hvac, dishwasher, laundry and so on.
Human to human contact !

we give them a helpful information sheet at move in. it lists things like not to use cast iron skillets on glass flattop stoves and to NEVER use the self clean feature on the ovens. the self clean feature on the oven is so dangerous and can fry the motherboard to the stove.