We stopped using On-Site to track our calls and followups. What do you recommend as a replacement?

Currently stopped using On-Site to track our calls and followups. What programs do you guys love to use or what do you recommend in replacement? We are currently using MRI until we find a new program to use.

Knock Rentals

Leasehawk

Why did you stop using On-site?

Calls were getting dropped and or not going through.

Leasehawk was good. Knock was better! We currently use Yardi CRM, and it's probably the easiest that I've used, since it's Voyager with tracking.

Apartmentlist

Yardi CRM

Iloveleasing

Live Response Solutions

I love leasing for sure!

Iloveleasing is awesome!

Yardi CRM!

Thanks for the feedback guys. My company is looking for something new to use and these are all great recommendations. Looks like ILoveLeasing is in the lead.

ILM

Live Response Solutions (LRS) is awesome!

Yardi RENTcafe CRM

ILM is a great next step for forward!! We will call you next week.

LeaseHawk is super easy!! You can track everything through it, it can import the info to Onesite.

Sherpa

365 Connect

Knock

Rentpath has a new product called LRS. It's awesome. I highly reccomend it.

Thank you for all of your input in this. I’m going to look some of these up and relay the information.

We’ve been using I Love Leasing for over 5 years on all our projects. It’s simple to use for both the site team and corporate. You can text, email or mass email follow ups. The reports are robust, easy to understand and look amazing. I include them with our owner reporting packages. On top of the great product, their customer service is the best around! Highly recommend! I feel your pain on MRI! This is one of the few softwares that easily integrates.

I would also recommend Knock. Great system and gives you lots of data points.

RentPath offers Live Response Soutions or LRS with great success! Here are some reasons why :

1. Never Miss A Call
Statistics show that you could be missing almost
half of all incoming leads. On average 40% of all lead
calls are missed industry wide. Live Response Solutions
will field these revenue generating leads to secure more
leases by working as an extension of your current leasing staff.
We are available 24/7 to answer general questions, set appointments,
and handle maintenance requests.
2. Leverage Their Experience
The partnership between Apartment Guide and Live Response Solutions brings a lot to the table.
Apartment Guide gives you the peace of mind with their proven track record and emphasis on introducing
the highest quality solutions to the market. Live Response Solutions leadership has over 20 years of
experience with Multi-Family industry. With extensive hands on leasing experience and highly developed
training, the agents are able to match and even exceed on-site staff.
3. Set More Appointments
Often times, it is not a need for more leads but making the most of the current leads. Turning the missed
opportunities into appointments will have the same effect as doubling your advertising exposure.
4. Greater Tracking Detail
The detailed reporting shows 100% transparency of your advertising sources as well as the effectiveness
of your leasing team. Use the lease tracking to confirm which advertising sources are supplying leases
and check up on the leasing agents with the activities report and appointment calendar.
5. Focus Time On What Really Matters
How much time does it take per day to answer the phone and reply to emails? Redirect that time and
energy to focus on qualified leads and resident retention services

Editor Note: This was posted by a RentPath team member. Since they were already mentioned in the thread, it complies with the forum rules, but we wanted to clarify the authorship for transparency.

Hey there -- LeaseHawk, here! Providing caller behavior, ad source effectiveness and employee performance data are what we do best. I'd really encourage you to check out our user reviews on G2 Crowd: bit.ly/G2Crowd-LeaseHawk . Please don't hesitate to reach out if we can help answer any questions or curiosities about our products. Wish you all the best in your search for the perfect call tracking vendor, thanks!