Looking for some creative incentives, prizes, and ideas for improving a teams customer service mindset

Looking for some creative incentives, prizes, and ideas for improving a teams customer service mindset. Want it to be positive, inexpensive, motivating, fun, and creative. We’re really failing at follow up, follow through, and proactive communication to our residents. What have you done that has worked?

We do incentives like a monthly bonus of $50 for whoever does the most follow ups.... log all follow ups and calculate at the end of the month.

In regards to Customer Service with Residents, I assigned 1 person to be in charge of that and paid them a monthly bonus of $50-$100 in the form of a gift card of their choice. It was too difficult to monitor all employees. I could hold 1 person accountable.

Training, training and more training.

Following- is the question referring to market-rate or affordable?

Respectfully, does that matter? Customer service is customer service either way.

Kiely Barrett in regards to the original question of prizes, incentives, or ideas to motivate- yes, I think it matters because what you offer to incentivize is dependent on your budget. I guess that’s how I interpreted the question, not necessarily on the quality of follow up, follow through and proactive communication.

Gotcha. Budget does matter, when considering external motivators.

but I agree that good quality service should be great across the board!

Well obviously I don’t know the entire story, but in particular, follow up and follow through are essential responsibilities of the job. I really prefer to reward for exceptional service, initiative and dedication. I agree with a previous comment that stated they need training. The reward...their jobs

We have always had success holding contests. Create a little friendly competition between coworkers. Have a tangible reward like a gift card.

Bragging rights! Maybe the person that does the most follow-up gets to decide where to get food for a catered lunch for the staff ( if you do that sort if thing ). Other than that, it is a part of the job, if they can't internally motivate them selves, how long do you think they'll last? It's one thing to need some help getting over a slump for the slow season and another to have to constantly motivate people.

Set aside an hour or so and do a "Dialing for Dollars" contest. Get a bell for them to ring when they have success. See who has the best "victory dance". keep track of success and have small prizes. a very easy & inexpensive, but much appreciated prize is an extra hour at lunch or coupon to come in an hour late on a day of their choice.

I have a peer nominated customer service award every month. Peers nominate each other with a specific act of amazing customer service (internal or external) that they witnessed. It has to be more than "going above and beyond" - what specifically did they do that was above and beyond? The winning nomination is read out loud in a team meeting and the winner gets a trophy for their desk, but also something that the maintenance team can strap to their cart when they win. Residents and prospects ask what it is for and they get to tell all about it in their own way. Then the next month, the trophy is passed to the next winner.