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What are your guide lines for after hour emergency calls?
Topic Author
Laurie Ann
6 years 1 month ago - 6 years 1 month ago #23456
by Laurie Ann
What are your guide lines for after hour emergency calls? was created by Laurie Ann
Good afternoon everyone! What are your guide lines for after hour emergency calls. Other than fire, flood, and blood to you have set temps for what is considered emergency for no heat and or no air. Got an air call today. Personally I don’t have my air on, everyone is different but it is currently 69 degrees....
Topic Author
Doug Monroe
6 years 1 month ago #23457
by Doug Monroe
Replied by Doug Monroe on topic What are your guide lines for after hour emergency calls?
85 air
Topic Author
Beverly O'Quinn
6 years 1 month ago #23458
by Beverly O'Quinn
Replied by Beverly O'Quinn on topic What are your guide lines for after hour emergency calls?
Outside of regular ac season, Outside temps must be 86' or higher for HVAC, if not, reg maintenance
Topic Author
Joy Arsham Anzalone
6 years 1 month ago #23459
by Joy Arsham Anzalone
Replied by Joy Arsham Anzalone on topic What are your guide lines for after hour emergency calls?
It all depends what you want your level of customer service to be. Rule of thumb for us is no heat is always an emergency and no ac is trickier but we error on the side of extra service then upsetting a resident.
Topic Author
Laurie Ann
6 years 1 month ago #23460
by Laurie Ann
Replied by Laurie Ann on topic What are your guide lines for after hour emergency calls?
Agree 100%. Unfortunately I get residents that lie about no electricity because they didn’t pay the bill or a stove not working only for maintenance to arrive and nothing wrong with the stove she wanted a kitchen light replaced. And the electric, maintenance arrived the same time as the provider restoring the power. I worry about maintenance as well.
Topic Author
Tyrese Mojica
6 years 1 month ago #23461
by Tyrese Mojica
Replied by Tyrese Mojica on topic What are your guide lines for after hour emergency calls?
If people complain about no power-I call the electric company before I call my service guys.
Topic Author
Tanya Weatherly-Strauss
6 years 1 month ago #23462
by Tanya Weatherly-Strauss
Replied by Tanya Weatherly-Strauss on topic What are your guide lines for after hour emergency calls?
85 air.
Topic Author
Lauree Hensel
6 years 1 month ago #23463
by Lauree Hensel
Replied by Lauree Hensel on topic What are your guide lines for after hour emergency calls?
Customer service is what is important to us. Unless it’s something that nothing can be done about until morning/Monday, then we go out on it.
Topic Author
Donna Asdell
6 years 1 month ago #23464
by Donna Asdell
Replied by Donna Asdell on topic What are your guide lines for after hour emergency calls?
Some residents have medical equipment in their unit, they produce heat, so if that is the situation, then yes.
Topic Author
Andrea Ray Schen
6 years 1 month ago #23465
by Andrea Ray Schen
Replied by Andrea Ray Schen on topic What are your guide lines for after hour emergency calls?
80 outside temp for air and 50 outside temp for heat. If they medical equiptment it is different.We do not do after hour lock out's only if the lock or key is faulty.
Topic Author
LaCole Brown Gadson
6 years 1 month ago #23466
by LaCole Brown Gadson
Replied by LaCole Brown Gadson on topic What are your guide lines for after hour emergency calls?
If it’s an emergency to the resident, then it’s an emergency to us.
Topic Author
Contessa Wilkes
6 years 1 month ago #23467
by Contessa Wilkes
Replied by Contessa Wilkes on topic What are your guide lines for after hour emergency calls?
It was 60 here and i saw a call come in for a frozen ac.... I'm just thinking what in the world do you have it set at...55?
Topic Author
Jim Dean Jr.
6 years 1 month ago #23468
by Jim Dean Jr.
Replied by Jim Dean Jr. on topic What are your guide lines for after hour emergency calls?
85 for air, 60 for heat, small children and seniors get priority at any temp though
Topic Author
Jim Dean Jr.
6 years 1 month ago #23469
by Jim Dean Jr.
Replied by Jim Dean Jr. on topic What are your guide lines for after hour emergency calls?
BTW I am in Michigan
Topic Author
Jane Nicholson-Gates
6 years 1 month ago #23470
by Jane Nicholson-Gates
Replied by Jane Nicholson-Gates on topic What are your guide lines for after hour emergency calls?
78 for air....and day time...
Topic Author
Colin R. Ferguson
6 years 1 month ago #23471
by Colin R. Ferguson
Replied by Colin R. Ferguson on topic What are your guide lines for after hour emergency calls?
Make sure your policy has provisions for people who are disabled and may require service