How are you all doing your move in inspections?

Hi!
How are you all doing your move in inspections?
In Davis, CA most managers (including me) give our residents a form that they have three days to fill out stating damages.
Wondering if there is a better/updated way...
TIA

Have the tech who prepared the unit walk it with them. Fill out the form then. Show the resident how things work. Let the tech tell them about on-call policy etc. It starts building the relationship for renewal. Oh and your make-ready quality will improve.

We give new residents the “Inventory & Condition” form. They have 48 to complete and turn in.

We walk with EVERY move-in and complete the inspection together with the new resident. The form is brought back to the office with a member of the management team. (We encourage everyone to keep a piece of paper on their counter and write down anything else they notice and submit it ((email preferred)) and we’ll add to file for residents benefit). Never give someone a form and send them on their way, can you imagine a better way not to make a connection?

Yes. And to take it one step further have a member of the maintenance team go with to do the inspection, and show the new resident where the shut offs are and any “tricks” that might be helpful, or help to minimize maintenance calls!
Welcome to your new home, and we are your team here to help!

Have the leasing consultant and make ready tech walk the unit with the new resident.

We give them their form and they don’t get their mailbox key until they turn it back in. Send our tech out within 24 hours to fix anything they reported on the form.

The mailbox key is pretty successful, we also print 2 copies which they have to sign one at move in so if they don't ever turn it is, the signed copy is in the file, which reflects everything was great!

Hi all, thanks for your comments! I really like the idea

Check out Mobile Doorman app it is amazing and includes automated move in checklist & reminders. Talk with Kimberly Cameron or Joe Summers.
PS withholding mailbox key is not legal in CA, check with your legal counsel before considering that option.

I feel that you do yourself, your company, and your resident a disservice when you allow the resident to fill out the form. I walk the unit before the move in after make ready and notate as is conditions or new conditions. Then I walk with resident with the form and a blank paper. Service request goes on blank paper and is addressed immediately. Conditions that we won't be repairing go on the inventory form.

This stops the "it was like that when I moved in" claim in it's tracks. And it also shows your new resident that you prepared for them and knew what you were giving them and that YOU found what needed to be done instead of making them ask for it.

We use HappyCo Inspector, it is meant for the staff to do the inspection (move-in, move-out, annual, pre-move-out, etc.) It allows for pictures, creating work orders, it also ties into our OneSite so it uploads directly to their resident profile.

We walk the home before the resident moves in. Then we do our inspections through a app called Happy Co with the resident. That way we can have maintenance go there and fix anything we find. On the app we do MI and MO inspections and much more. Our maintenance staff also use Happy Co to document work as well

Karen, the Mobile Doorman does the move in checklist (conditions) report on the property’s Mobile app. With photos. And within the next 30-45 days a move out checklist as well....
It is incredibly easy and standardization is easy by company.

you should read all the ways in which folks are still having to utilize either paper or manual process forms... we have to help...

Back in the day we used to hold the key as well. Actually, it is illegal to withhold their key depending upon which state where you live.

Better be supervised

I walk the unit before my move in appointment, and when the resident arrives, I walk the unit with them. That way we can discuss any problems/concerns on the spot. If you just have them sign their lease and give keys, to me that shows them you don't care.

Walk it with them so they can’t make anything up