Delivering packages for residents (inside apt) during December. Thoughts?

Delivering packages for residents (inside apt) during December. Thoughts? Restrictions? Rates? per package or a 1 time monthly?

We did it for free and upon request.

FREE - CUSTOMER SERVICE!

I would do it free and upon request.

We deliver every package remaining in the office before we close for Christmas for free without request. Any other time if someone requests it I will as long as they email me a release of liability.

NO not at all...too much liability.....that's what delivery services are paid to do and they are insured for it

I am all for being helpful but are you in any way held responsible for damages?

It’s all about customer service. We do it the week of Christmas as a courtesy. No need to charge for something so simple

We send out 48hr notices to everyone the week of and let them know we are going to put them in their home if they don’t come and pick it up. Then, on Christmas Eve we wait until all carriers have delivered and then send the team out with Santa hats

Week of Christmas - absolutely! Plan for Christmas Eve though, packages arrive all night long. I paid premium wages to a service tech to open the office and distribute packages all night.

I didn't want stupid corporate polices to ruin Christmas for the children. The service techs never ever let complained, incredibly willing to help out.

We allow residents to sign a package release addendum allowing us to remove their package from the parcel closet where it is delivered and place it inside their apartment door. This helps significantly for high delivery times, and provides a service to residents who travel a lot and cannot always retrieve them as quickly as we would like.

I would also do it for free upon request.

I caution you on this.... i have seen dogs tear up the packages before the resident gets home...or God forbid, the cat or dog run out!

We don’t deliver their packages inside their apt. They have to sign for their packages too.

I’d make it free upon request on certain days leading up to Christmas.

Delivering for free to your residents is a great gesture and customer service, indeed. But if you commit to that for your residents, It’s very possible that delivering packages is the ONLY thing your staff will be doing during the holidays...Instead of securing leases. Fetch Can help, though!

Invest in a Luxor package locker system. It will save you so much time and your residents have access to their packages 24/7. Greatest invention ever

Same as Chris Finetto. For communities without package lockers, Christmas Eve, the maintenance technicians deliver all packages and place them inside the resident's apt. with a note stating it's one of the many Grand Services they receive for living at our community. We've had many grateful resident!

Ill.do it if they send me an email asking.

But since I live on site i don't mind meeting people.at the office after I pick my daughter up from school.

We did it at Christmas on the eve of and decorated our golf cart, wore elf hats and delivered all packages that were left in the office before close on the 24th. We sent out a release 2 weeks prior to allow us to do so. If the signed it then little Tommy's bike would sure be there for Christmas morning.

I would get a release signed if that is what they request and have a tracking sheet for packages.

Great idea, we do this for many of our clients, and there are so many ways to drive service though having a package program...

Unless your property offers a concierge service, I wouldn't do it for a fee. As a courtesy, any remaining packages that haven't been picked up, we leave inside their door the last day the office is open before Christmas.

When someone moves in here we have them sign a consent form that allows us to sign for deliveries if they are not home. I manage HUD affordable housing and we don't want delivery guys dropping packages off on door steps and walking away. Many folks get their meds delivered through FedEx so I don't meds sitting on a door step. So if the resident is not home the delivery guys are supposed to bring it to me. I try to get hold of them so they can come get it but if need be I will take it to the apt. and open the door and set it inside the door.