Curious as to what most of you do for on call cell phone. Do you provide one and then when they are on call they are carrying two phones, do you offer a reimbursement to use personal phone, or neither and a phone is a requirement of the job?
We used to provide cell phones, but that only works when you are a smaller company. When you start growing, hanging all the phones can be a huge task. Now we just do a cell reimbursement for Managers and Supervisors. Other staff are paid a small, daily "bonus" for being on call. We use CallMax to direct all calls to the correct person; and all calls are recorded so we don't have to deal with the "he said she said" issues.
I added a phone to my account for on call maintenance and had the company reimburse me for part of my bill. When I left the company, I had the company take over billing for that number and took it off my account.
Management are given a company phone & maintenance has a special phone. There us only 3 of us. When my maintenance tech is off call because of vacation or off call on weekend, I carry my company phone & the maintenance phone. So sometimes I carry 3 phones ( my personal is the 3rd)
3 years ago, my company gave me 2 cell phones, 1 for office hours as I was working on site for a year with lease up, and one for emergencies only. Complete pain in the neck carrying 3 phones during the day, and 2 on weekends and evenings.
We now have an phone system that forwards all office voicemails to our email, so we changed the emergency policy and requested that all tenants call the office to leave a voicemail or email me. We were offered a $50 incentive to put our work email on our personal cell phones. One phone for everything and no personal information was given out, completely worth the incentive and the reduction in phone lines/numbers. It also eliminated a million ridiculous calls on the "emergency" line.