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- Is it appropriate for a staff member to have resident phone numbers In their phone?
Is it appropriate for a staff member to have resident phone numbers In their phone?
Topic Author
Leigh Ann Garland
5 years 5 months ago #29800
by Leigh Ann Garland
Is it appropriate for a staff member to have resident phone numbers In their phone? was created by Leigh Ann Garland
Is it appropriate for a staff member to have resident phone numbers In their phone?
Topic Author
Serena Bromley
5 years 5 months ago #29801
by Serena Bromley
Replied by Serena Bromley on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Not ok!
Topic Author
JohnandLisa Huber
5 years 5 months ago #29802
by JohnandLisa Huber
Replied by JohnandLisa Huber on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Not personal phones. We have a business phone for our leasing manager.
Topic Author
Jon Harvey
5 years 5 months ago #29803
by Jon Harvey
Replied by Jon Harvey on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Hell to the no
Topic Author
Kimberly Szafran
5 years 5 months ago #29804
by Kimberly Szafran
Replied by Kimberly Szafran on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I have had to contact residents after hours, I was expected to use my personal phone as a business phone, so I have their contact info.
Topic Author
Kenny Weeks
5 years 5 months ago #29805
by Kenny Weeks
Replied by Kenny Weeks on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
*67 plus their phone number, will not let them see your number
Topic Author
Kelly Keeton-Stepp
5 years 5 months ago #29806
by Kelly Keeton-Stepp
Replied by Kelly Keeton-Stepp on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
It happens.... I tried to keep a consistent “no fraternizing with residents policy”... but it happens.
Topic Author
Deborah Ray Vogel
5 years 5 months ago #29807
by Deborah Ray Vogel
Replied by Deborah Ray Vogel on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No
Topic Author
Carla Waite
5 years 5 months ago #29808
by Carla Waite
Replied by Carla Waite on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Never!!!!
Topic Author
Jennifer Lea Yoneoka
5 years 5 months ago #29809
by Jennifer Lea Yoneoka
Replied by Jennifer Lea Yoneoka on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I have them all . I carry the on call phone and it's my personal cell.
Topic Author
Juan Carlos Suarez
5 years 5 months ago #29810
by Juan Carlos Suarez
Replied by Juan Carlos Suarez on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If used for business, why not?
Topic Author
Susan Medders Cavender
5 years 5 months ago #29811
by Susan Medders Cavender
Replied by Susan Medders Cavender on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Yep and I hate it, you just have to keep an eye on it be sure no special favors
Topic Author
Rachel Lynette Payton
5 years 5 months ago #29812
by Rachel Lynette Payton
Replied by Rachel Lynette Payton on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I would say yes for anyone other than the manager (except when the phone is also used for business). If your staff lives on site it’s unrealistic to expect them not to have relationships with their neighbors. They are residents just like everyone else, albeit possibly held to a higher, professional standard. But I’d think yes, it’s ok.
Topic Author
Leah Love Orsbon
5 years 5 months ago #29813
by Leah Love Orsbon
Replied by Leah Love Orsbon on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I have a few saved if they’ve called me or I’ve called them. My cell phone number is in my email signature.
Topic Author
Eric Rivera
5 years 5 months ago #29814
by Eric Rivera
Replied by Eric Rivera on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If the resident gave it to them, then no problem. Not smart though!!
Topic Author
Kaitlyn Perbetsky
5 years 5 months ago #29815
by Kaitlyn Perbetsky
Replied by Kaitlyn Perbetsky on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Yes. As long as you’re maintaining a separation between personal and professional situations. I am friends with several residents of whom I was their leasing professional.
Topic Author
Sarah Trefz Watson
5 years 5 months ago #29816
by Sarah Trefz Watson
Replied by Sarah Trefz Watson on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Yep sometimes I do. I have a few residents that have my personal# that I trust, as a backup emergency way to contact me, our on call phone has a crappy plan.
Topic Author
Kelsey Elaine
5 years 5 months ago #29817
by Kelsey Elaine
Replied by Kelsey Elaine on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I think this is so dependent on the company you work for and the situation at hand. Everyone in this group will have an opinion based response. Use your best judgement, follow policy & leave it at that.
Topic Author
Jim Dean Jr.
5 years 5 months ago #29818
by Jim Dean Jr.
Replied by Jim Dean Jr. on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
The consistent callers are always in the phones memory so we know who is calling...if MT/ MS has the on call phone we save those numbers....so yes having those numbers does save time in real emergencies
Topic Author
Elaine Maldonado
5 years 5 months ago #29819
by Elaine Maldonado
Replied by Elaine Maldonado on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Absolutely NOT!
Topic Author
Lydia Robertson
5 years 5 months ago #29820
by Lydia Robertson
Replied by Lydia Robertson on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Um I would say work phone fine but personal no.
Topic Author
Lydia Robertson
5 years 5 months ago #29821
by Lydia Robertson
Replied by Lydia Robertson on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If they leave for any reason the bridge is opened to create chaos. It has happened to me before and it is just awful.
Topic Author
Melissa Wellington
5 years 5 months ago #29822
by Melissa Wellington
Replied by Melissa Wellington on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No way!
Topic Author
Kara Wilhelm Rafferty
5 years 5 months ago #29823
by Kara Wilhelm Rafferty
Replied by Kara Wilhelm Rafferty on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If it’s a personal cell you can be opening up fair housing issues (whether a request was received/what was said). If it’s a work cell the employee should be documenting everything. Good luck. It’s tricky!!!
Topic Author
Jason McGraw
5 years 5 months ago #29824
by Jason McGraw
Replied by Jason McGraw on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Depends
Topic Author
Laurie Ann
5 years 5 months ago #29825
by Laurie Ann
Replied by Laurie Ann on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I say no but I always find that maintenance has given theirs out a time or too.
Topic Author
Jamie Bentley
5 years 5 months ago #29826
by Jamie Bentley
Replied by Jamie Bentley on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
At my property we have numbers saved from previous issues that have needed to be addressed when we are not onsite. I don’t think it’s inappropriate unless you have knowledge of something going on
Topic Author
Tony Leon
5 years 5 months ago #29827
by Tony Leon
Replied by Tony Leon on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Well, my cell phone is the property emergency number, so in that case yes. If not, then probably not.
Topic Author
Cindy Morrison
5 years 5 months ago #29828
by Cindy Morrison
Replied by Cindy Morrison on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If its a personal cell phone and was used for an after hours emergency, yes. Any other reason no, never!
Topic Author
Caroline Rowe Hamilton
5 years 5 months ago #29829
by Caroline Rowe Hamilton
Replied by Caroline Rowe Hamilton on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Nope
Topic Author
Shelia Miller McDowell
5 years 5 months ago #29830
by Shelia Miller McDowell
Replied by Shelia Miller McDowell on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No way Jose
Topic Author
Rosa Duarte
5 years 5 months ago #29831
by Rosa Duarte
Replied by Rosa Duarte on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I have
Topic Author
Karen Fultz Buth
5 years 5 months ago #29832
by Karen Fultz Buth
Replied by Karen Fultz Buth on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Only if your willing to give it to All
Topic Author
Lisa Gallinar
5 years 5 months ago #29833
by Lisa Gallinar
Replied by Lisa Gallinar on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No- we have an anti-fraternization policy
Topic Author
Robin Cubbage
5 years 5 months ago #29834
by Robin Cubbage
Replied by Robin Cubbage on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Maybe they are friends
Topic Author
Joyce Hawkins Lee
5 years 5 months ago #29835
by Joyce Hawkins Lee
Replied by Joyce Hawkins Lee on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Nope & it will always comeback to cause major problems ....
Topic Author
Rahardjo Dree
5 years 5 months ago #29836
by Rahardjo Dree
Replied by Rahardjo Dree on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Let me just put it this way..what you're willing to do for one, you'll have to do the same with all others. Is the staff members going to put all the residents phone number on their phone?
Topic Author
Debora Jones
5 years 5 months ago #29837
by Debora Jones
Replied by Debora Jones on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Heck No!!!!!
Topic Author
Susan Cowan Hildreth
5 years 5 months ago #29838
by Susan Cowan Hildreth
Replied by Susan Cowan Hildreth on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Of course...residents become friends often...it’s a great perk of the job❤️
Topic Author
Alicia Gasser-Wilson
5 years 5 months ago #29839
by Alicia Gasser-Wilson
Replied by Alicia Gasser-Wilson on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
100% NO
Topic Author
Carina Monsivaiz
5 years 5 months ago #29840
by Carina Monsivaiz
Replied by Carina Monsivaiz on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
We all have a Google numbers and my whole team text with tenants, applicants and prospects but we only text during work hours.
Topic Author
Marlene Vizcaino
5 years 5 months ago #29841
by Marlene Vizcaino
Replied by Marlene Vizcaino on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Never ok
Topic Author
EvelisseandDana Hayes
5 years 5 months ago #29842
by EvelisseandDana Hayes
Replied by EvelisseandDana Hayes on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No not all !
Topic Author
Melissa Gilliland
5 years 5 months ago #29843
by Melissa Gilliland
Replied by Melissa Gilliland on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Only your courtesy officer if you have one
Topic Author
Tracey Chavez
5 years 5 months ago #29844
by Tracey Chavez
Replied by Tracey Chavez on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I say NO! Or social media connections.
Topic Author
Brittaney Savannah Corder
5 years 5 months ago #29845
by Brittaney Savannah Corder
Replied by Brittaney Savannah Corder on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If there isn’t a no fraternization Clause with their sign on papers i HIGHLY recommend adding one ASAP
Topic Author
Michelle E Hernandez Smaltz
5 years 5 months ago #29846
by Michelle E Hernandez Smaltz
Replied by Michelle E Hernandez Smaltz on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Absolutely not .. always an issue
Topic Author
Maria Valenzuela
5 years 5 months ago #29847
by Maria Valenzuela
Replied by Maria Valenzuela on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I would say No. Keep it professional.
Topic Author
Michelle Kittrell-Thomas
5 years 5 months ago #29848
by Michelle Kittrell-Thomas
Replied by Michelle Kittrell-Thomas on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Absolutely!! One phone number led to my marriage and second, you need someone who are you eyes away from the property.
Topic Author
Kristy Candelaria
5 years 5 months ago #29849
by Kristy Candelaria
Replied by Kristy Candelaria on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Nope, you should stay professional. Once that line is crossed, they expect special privileges!
Topic Author
Shar Eller
5 years 5 months ago #29850
by Shar Eller
Replied by Shar Eller on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Friendly with all, friends with none. No resident numbers in personal phone ever.
Topic Author
Pat Whitehurst
5 years 5 months ago #29851
by Pat Whitehurst
Replied by Pat Whitehurst on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Yes when labeled..Resident Do Not Answer
Topic Author
Chris Finetto
5 years 5 months ago #29852
by Chris Finetto
Replied by Chris Finetto on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
If you can’t trust them, why are they still working for you... If there a good employee, why not...
Topic Author
Shere'e Robinson
5 years 5 months ago #29853
by Shere'e Robinson
Replied by Shere'e Robinson on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Yes, we have a senior building so knowing who is calling in an emergency is important and has aided us in getting help to a resident more than once. Having them for fraternization is not ok however. Boundaries are important, you can be friendly to residents but not friends.
Topic Author
Blaine Holderbaum
5 years 5 months ago #29854
by Blaine Holderbaum
Replied by Blaine Holderbaum on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Personally, I never stop working so I’m okay with it. BUT keep in mind when you give it to one, you have to give it to all. Either use pinger or be ready for your life to be taken over!
Topic Author
Shelly Griggs
5 years 5 months ago #29855
by Shelly Griggs
Replied by Shelly Griggs on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Strict no. I had a resident shoot and kill a maintenance guy because she took their texting personal and he didn’t reciprocate, which was confirmed when the police reviewed the texts. Our company implemented a strict policy on employee/resident relationships and personal phones were never to be used to contact a resident.
Topic Author
Ian McIntosh
5 years 5 months ago #29856
by Ian McIntosh
Replied by Ian McIntosh on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Poor staff member is working too hard ! Give them credit for going above and beyond
Topic Author
Kahale Taysir
5 years 5 months ago #29857
by Kahale Taysir
Replied by Kahale Taysir on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
The question should be is it appropriate to ask this question. I would say it's none of your business who's contact is in my phone!
Topic Author
Robin Rapert-Quick
5 years 5 months ago #29858
by Robin Rapert-Quick
Replied by Robin Rapert-Quick on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Is it appropriate for a supervisor to know what contacts are in an employees personal phone? You look at what your company policies say. Is the employee violating policy? If not, it’s none of your business. When it affects your business is when it becomes an issue.
Topic Author
Vickie Woodard
5 years 5 months ago #29859
by Vickie Woodard
Replied by Vickie Woodard on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No. Get texting service on your office phone that has app for cell phones. Can be used after hours if necessary. Maintenance should only use answering service to call back residents. No residents on employee social media accounts either!!
Topic Author
Carolyn Collins Fortney
5 years 5 months ago #29860
by Carolyn Collins Fortney
Replied by Carolyn Collins Fortney on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
It is never ok to communicate with a resident via you personal phone. I did this as a rookie and quickly noticed that that person always wanted personal favor. I changed my number and never did it again.
Topic Author
Nate Lambert
5 years 5 months ago #29861
by Nate Lambert
Replied by Nate Lambert on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
As long as they are only for personal use, and don’t discuss business. Can’t control who they are friends with.
Topic Author
Pam Turnage Cornelisse
5 years 5 months ago #29862
by Pam Turnage Cornelisse
Replied by Pam Turnage Cornelisse on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No! If they leave the company on bad terms, this could be a can of worms that you do not want open!
Topic Author
Pam Turnage Cornelisse
5 years 5 months ago #29863
by Pam Turnage Cornelisse
Replied by Pam Turnage Cornelisse on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
No! If they leave the company on bad terms, this could be a can of worms that you do not want open
Topic Author
Steve Matre
5 years 5 months ago #29864
by Steve Matre
Replied by Steve Matre on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Not so much.....residents who need something should phone office for tracking/protocol; opens company up to DOL/FH issues if residents are contacting individual team members (are they responding out of order, giving preferential treatment, putting in work time that they are not being paid for).
Topic Author
Chris Ramirez Malcom
5 years 5 months ago #29865
by Chris Ramirez Malcom
Replied by Chris Ramirez Malcom on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Sure why not. I’m a resident manager and I do. Customer service is big with our company and though not mandatory we still will give our numbers out. Of course I have great residents and they do not take advantage of it.
Topic Author
Shanna McFaddin
5 years 5 months ago #29866
by Shanna McFaddin
Replied by Shanna McFaddin on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I dont save resident numbers, but they have my cell... and text me. Sometimes it is convenient, but usually it's annoying. But my employer reimburses me a portion of my cell, to be available, as needed. It is what it is. If its innocent, fine. If its malicious, deal with it.
Topic Author
Kathy Throne-Fabian
5 years 5 months ago #29867
by Kathy Throne-Fabian
Replied by Kathy Throne-Fabian on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
I only allow one resident. She is a deaf mute and sends me her work orders. She respects my space and never bothers me any other time
Topic Author
Courtney Wafford
5 years 5 months ago #29868
by Courtney Wafford
Replied by Courtney Wafford on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Up to your staff but i always discouraged it. I dont want residents calling me when im off. Also could cause issues where a resident said they called for an emergency and it was never answered. Favoratism, calls unanswered, proper channels not followed, accountability, safety and many other issues are just too much to chance.
Topic Author
Stephanie Thomas
5 years 5 months ago #29869
by Stephanie Thomas
Replied by Stephanie Thomas on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Not a problem I don’t think...That’s how everyone meets their husband!!
5 years 5 months ago #29949
by Amanda Jackson
Replied by Amanda Jackson on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
One of my park managers uses her personal cell as our business phone also. If you are like she is...she NEVER gets a break from her phone ringing....all hours of the day and night! Going forward I am going to definitely suggest to my boss not to practice going forward!
5 years 5 months ago #29949
by Amanda Jackson
Reply to Amanda Jackson
Topic Author
Brian Bazinet
5 years 5 months ago #29950
by Brian Bazinet
Replied by Brian Bazinet on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Absolutely not for several reasons including the employees personal safety. That is why their are apps like TextBox that uses the communities phone number to communicate with prospects and residents and the employees personal number is NEVER at jeopardy.
Topic Author
Anonymous
5 years 5 months ago #29953
by Anonymous
Replied by Anonymous on topic Is it appropriate for a staff member to have resident phone numbers In their phone?
Absolutely NOT!