Anyone else have this problem with Amazon?

Anyone else have this problem with Amazon? (We love Luxerone! But any tips on how to deal with the amazon delivery will be a big help!)

Yes!! We had to contact them multiple times to get it resolved.

YES!! And they won’t take back packages from residents who don’t even live at the property anymore! Always someone different and they never know what they’re doing

Yes, with amazon drivers.

Yep. It was a nightmare to say the least.

Omg!!! I do everyday!!!
So annoying!

All the time!

Amazon is the worst

Only everyday!

Yes! And they don't even try to deliver to the apartment homes, half the time they leave all packages outside the front office door even when we're open so they don't have to come in.

All

Nope, go with Fetch and you never will have that problem again.

I put a sign on my package lockers by the screen. Saying if the carrier was leaving the package outside they were going to be held responsible. Since then never have had an issue

They’re THE WORST. So glad we spent thousands of dollars to put packages away ourselves.

Amazon drivers dont give a shit about anything or anyone

are you kiddin me!!!!!!!!!!!!!!!!

Yes. Daily. They will deliver packages to foyr different apartment number into one locker. There is a bigger issue with the flex drivers. We call the Amazon customer service number 1 888 280 4331 to be placed on hold and then disconnected.

DAILY

Everyday

Last Christmas we opened on a Sunday with 100 packages outside clubhouse door. All properties in our area refused acceptance of amazon packages

And now one of their drivers was caught stealing a pet

Yep, Amazon’s drivers refuse to learn the system. I’ve even gone with them and showed them how to do it. They either leave a pile in the floor, deliver them all to one locker or assign them all to the house account. I’ve given up the fight.

We have package deliveries via drones now.

And the amount of money we spent on this......really!!!!!

So the Amazon trucks are not using their hub?

We always have lazy drivers coming in wanting to deliver all their packages to the office and we make them go door to door and refuse to accept them in the office. They actually comply and everyone gets their packages and we are all happy.

Yes, we are selling our three locker banks and starting with FETCH..... we are getting out of the "package game". Lockers are NOT the future any longer.

Yes! They have done that to us multiple times!

Yes!!!! Called their logistic department to complain today. They are very strict on their employees. Three complaints and they are out.

The funny thing is these are just like the prime lockers at Whole Foods and they put their packages in those

There’s a customer service email you can contact and phone number. If you complain enough they’ll send a supervisor to watch them over. Also have residents complain.
[email protected] or call 844-370-7615. This will assist Amazon in keep a recording of property complaints to help improve the delivery experience at the site. When reaching out, please provide a TBA (tracking) number.

Yes Yes Yes. And worse they will literally leave stacks of packages on the doorstep of our offices open to anyone walking by when we are closed

You have to get ahold of your rep, take pics of the barcodes of the dumped packages and send them to the rep. This stopped when I found my rep at the Starbucks across the street and chatted him up over coffee. The barcode tells them who the delivery driver is and they will not be back to your site!

This last December the driver unloaded about 15 packages in the office right before we closed for Christmas break.
Naturally my cell phone was ringing while on my way home. Everyone needed those Xmas gifts!!!

Yes and we have the supervisors phone number and email and every time it happens we email them and the person who does it gets disciplined or let go and it has stopped happening at our property

We don’t even have lockers and we have that problem, they just drop them off by the gate and random apartments

My property has an Amazon Hub and AMAZON delivery people are the only ones who can't figure the damn thing out!

We police our delivery personnel pretty closely, but the boxes are right next to our office too

We have a direct line for our amazon area supervisor. He gets notified date & time of said delivery(ies). That driver(s) gets warned. Hasn't happened again. The UPS driver was placing packages under the wrong res & unit. We showed him AGAIN (3rd time) how to properly use system. He didn't follow instructions. So we removed his access. He had to deliver door to door. Few days go by. He asked for one more shot. Haven't had a issues since. It's the best. We use & have Package Concierge.

We took the house account out which seemed to help at first. However once they realized they couldn't just assign them to the house they would stuff them all in one locker or on the floor.

Is anyone using Key for Business for delivery?

How rampant is the challenge with packages from all carriers?

Hello all!

It can be frustrating when packages aren't delivered into the lockers.

I'm sure everyone has already registered their information with Amazon, but I thought I would share the information below in case someone is new, or hasn't done this. It should work regardless of the type of lockers or package room you have.

Amazon - As you know Amazon has many, many different delivery people. There is an online tool ( www.amazon.com/forms/eb91b23c-3f0a-41bd-b8d6-d183c5c534e5 ) that can be filled out to provide Amazon with information on how to deliver correctly to the property, including the 4-digit access code. This online form is quick and easy to fill out.

Once you've done this, anytime Amazon makes a delivery, the delivery instructions will pop up on their handheld device. However, it can take up to 2 weeks to show up in their handheld devices.

If you have ongoing problems with Amazon, they have some tools you can use to report the problems.

Amazon Property Support Phone - 844-370-7615
Amazon Property Support Email - [email protected]

The best way to get improvement when contacting Amazon is to have the tracking numbers for the packages that had the problems available. That will help them track it down, and provide coaching to the driver.

If you still cannot get assistance, and you have Luxer One, please don't hesitate to contact your Account Manager. They can reach out to our contacts at Amazon (or other carriers) and get pressure on the local delivery staff to use the lockers/rooms correctly.

Let me know if you have any questions.

Chris Hobson
Director of Customer Success - Luxer One

We get 3-4 different drivers each day and never the same ones more than a few days in a row. They are all pretty lazy. I told a driver yesterday that they had to attempt delivery to the resident before we would take them and was informed in a whiny voice "do you know how hot it is? I will get all sweat soaked". Told her we have bottled water for them.