We've been having a discussion in the JCH Think Tank about a best practice for sister site transfers. Fees, notice period, how to handle deposits, etc. Anyone have a best practice they would like to share that you feel is customer friendly? Thanks!
I'd talk to the friendly folks at Archstone-Smith about their policy. They've always had a very successful sister property transfer program. Here's the scoop from their site:
The Relocation Guarantee: Hey, things change. And if that means you suddenly see yourself moving out of the area, we’ll help you find a new apartment within our family of great communities coast-to-coast. As long as this community is owned and managed by Archstone and you are a resident in good standing, we’ll waive the balance of your existing lease term, transfer your refundable deposit (less appropriate deductions) and waive the application fee at your new community. A 30-day notice to vacate is required. Just stop in to discuss your relocation and complete a Relocation Guarantee and Community Transfer form. We’ll do everything we can to make your move as easy as possible. Moving is tough. We want to make it easier.
•Just stop by your community office to discuss your relocation and complete a Relocation Guarantee Request form. A 30-day notice to vacate is required. Residents are considered in "good standing" based on rental payment history and community policies compliance.
•If you move out of your current apartment, but fail to relocate and take possession of your new apartment, you will be bound to the terms of your original lease agreement.
•If you currently reside in, or would like to relocate to, an apartment home that qualifies for a rent subsidy, prior approval from the community managers at both communities required.
•Once you are approved and execute a new lease, your refundable deposit will transfer to your new apartment. You will be required to pay any cleaning fees or damages, if applicable, prior to moving, along with the unearned prorated portion of any up-front rent concession. For your convenience, these charges may be paid with a credit card. Your account will be considered in good standing when all balances are satisfied.
They also have a form you can download and take a peek at, here:
bit.ly/SUOcy
My name is Reginald, and I am trying to move to another sister property of my current property. I want to leave my current properties to go to an open available property but transfer my lease agreement. Can you help me with my transfer?