Who is using move-in surveys? Are you finding them to be beneficial?

Hi! Who is using move-in surveys? (You know, to see how your new resident's move-in experience was). Are you finding them to be beneficial? Who are you using for your surveys? TIA

I’ve used Kingsley and Modern Message.

Stephanie, which did you like best?

Lisa Trosien I actually liked both depending on the intent of usage. Kingsley was more detailed in terms of questions asked. But MM was a great tool (hello gamification) to encourage social engagement. One of my owners specifically loved Kingsley because it could drill down to very specific information that was used for developing new construction properties based on what residents loved and hated in their apartment/community.

SatisFacts onboarding was a nightmare. I think it might be ok moving forward.

We use them through SatisFacts. We find them to be beneficial to ensure the move in experience is a good one but also, on rare occasions, to see where we missed the mark and work to recover as soon as possible.

We use Reputation.com’s surveys at move in, after service requests, etc.

Kingsley

We are and using JTurner.

Ask about communication... the day of movein... was your apartment 100% ready.

SatisFacts for us. Love them..our sites win quarterly awards based on MI scores and WO scores.

I use Donje Putnam and Forms (I used to use google docs), and I can usually see issues with maintenance and leasing coming. Getting ready to do my annual resident survey, which also helps us keep our finger on the pulse of the resident. I have an auto email set up, so I just import new residents into our newsletter email monthly and they get our survey. Also survey service requests at completion.

We're using Satisfacts for Move-In, Move-Out and Work Order surveys. Reporting and ease of use are a plus with them.

Lisa et al, what do you think of survey monkey ?

Regarding your question on how beneficial Move-In surveys are - it 100% depends on the team's engagement with the survey results. If they are responsive to issues the survey uncovers, these surveys can be one of the best relationship-builders with new residents you'll ever have. If you implement the survey and then do nothing with the responses, they become an absolute liability because it teaches your new residents that you're inauthentic and insincere. You know that I'm biased and whole-heartedly endorse SatisFacts, but the main reason is that in addition to conducting the surveys, they provide great insight into how to respond and improve based on the results.

Statisfacts. I love them as I look at everyone I receive. We have awards giving out because of these results.

I’ve used Satisfacts and Kingsley. Kingsley is much better.

Currently Kingsley, switching to Statisfacts so we can customize a few questions. We also do two calls after they move in to answer questions and check in. 48 hours and one week.

Yes and Ellis

We are and love it.

We created a form through MS forms and have set up a CRM template to trigger 45 days after move in.

I created ours via survey monkey and send out through Rentcafe. The results have been awesome as well as informative.

Yes. Satisfacts. I like it because my guys get a bonus for every “5 out of 5” !

We use them and they are extremely useful IMO, we use Satisfacts

Appfolio does automatic move in move out work order surveys

We use Satisfacts and have found the information to be tremendously useful providing actionable insights for us to proactively ensure an excellent experience for our customers throughout the rest of their journey

SatisFacts!