Anyone dealt with Yelp?

Anyone dealt with yelp ? Business is an apartment complex, gave notice to one resident about non renewal because there were too many noise complaint on their unit. This resident moves out at the end of lease and gives a one star rating of the Apts on yelp. Of course the review is totally not true. States Management wants to get resident out to get other residents moved in. Every time another person writes a review now, yelp deletes it. Management company can’t get the rating up no matter how many satisfied customers they get leaving good reviews. Yelp only keeps the one star review (that is totally false) from the person mentioned above. Any guidance here?

If you throw money at Yelp they will gladly help you.

Is the business listing claimed on Yelp?
Also, I always say to their sales folks.. ‘why would I give you any money for the way you display our business online?’
That being said, just focus your review efforts elsewhere. Yelp is a waste of time and a singular review on a single site won’t break you.

But when you’re in the car and you do a Google search or a map to get there the one star pops up from Yelp

Yelp is so bogus! Its like they only accept bad reviews.

Felicia- Yelp is the absolute worse! All the above is correct! Residents give great reviews and they flag them as scams, someone leaves a bad review and the post it as legit! Yelp is terrible!

Yes we get reviews on yelp. You have to see if your company can get you an account to respond

Yes, resident posted flood and trash out pics from Hurricane Irma. Others have posted more favorable pics, but Yelp flagged them. Two years later, still there with a horrible rating.

Their system is a joke. My company has EARNED 70, 5* reviews but when I finally told them I would never pay for advertising, they hid nearly half of my valid reviews. Pay to play

Just called to set up an advertising campaign (lol), they were so rude!

I have very strong feelings about Yelp, especially considering what Yelp reviewers do to restaurants (former restaurant employee for 10 years then hopped into property management). I can agree with most of the individuals here, Yelp is somewhat pointless to focus on, even though it is metaphorically right up in your face with the one star. The best action is continue to be awesome and prove to everyone that the one star was from a childish brat throwing a temper tantrum cause mommy and daddy never said no. You continue to shine in your work and community and people will know. Plus, you may have more positive reviews flow in from more honest sources (would we dare to say Google reviews are honest?).
At the end of the day, there is an episode from South Park that is all about yelpers and their yelp reviews. Definitely worth a watch with a glass of wine for some laughter and knowledge that you aren't alone in this endeavor. Also since it's South Park it may not be family friendly and crude at times, just a forewarning before anyone goes saying they expected a Mr. Rogers explanation on yelp rather than the blunt and sometimes offensive approach that the creators can provide.
Anyway, I do hope that some of this helps, and have an awesome weekend!

It’s terrible! I thought by using them it would help too! Signed a year contract , paid thousands of dollars ! They keep the negative reviews on top.

Angel Martin Jackson thanks for letting me know

I’ve even had “Positive FeedBack Campaigns “ where we ask every happy resident or vendor to give us a positive Review on yelp, they have showed us that they posted it, then it disappeared. I’ve complained in the past, it does no good. We just keep trying! ????????‍♀️

You should respond to the bad reviews, that’s the least we can do, it doesn’t remove the bad review but it shows you care.

No one cares about Yelp... sorry! But as a consumer myself I NEVER turn to Yelp, Google Reviews only for me. If I were you, I wouldn’t wast my time

Katrina Johnson-Colley I care about yelp for restaurants and such, but wouldn’t use it to find a place to live. ????‍♀️

Yelp is not the easiest to deal with unfortunately ????

Contact RentPath and ask about Community Reputation Pro. They can get immediate and direct access to Yelp and get this taken care of for you. Yelp is super important as Apple’s navigation uses Yelp to display reviews any time someone is mapping yo your property. Having great reviews and responses on this platform are critical.

Yelp has a very tough algorithm for what it counts as a legitimate review. If an account only has one review up, they will discard it as invalid. The idea behind it is that users should not sign up to write just one review and never use the account ever again. But, yelp is outdated and hardly anyone even reads reviews on there anymore, especially for apartment communities

How do we post a review on Yelp!?

I do have a friend that works sales at yelp and the people that sell you ads have ZERO control over what reviews are displayed on your yelp page. Yelp does get a lot of traffic so if you want to advertise to tap into that traffic it’s worth it but don’t do it expecting it will change your reviews because it won’t. The best way to combat negative reviews is to get a steady flow of positive reviews. With yelp they are looking at IP addresses so if you have residents write you reviews on your offices computers it will get flagged as coming from the business. It’s better to encourage residents to write those reviews in their home, on their WiFi.

Yelp is garbage. Terrible source to find good businesses.

I actually won the battle with Yelp several years ago and had a review removed. It was posted by a nut job I kicked out because he thought it was acceptable to race motorcycles throughout the community at dusk when kids were out side playing. He called me out by name and reposted the same bogus review annually. It’s nearly impossible to get stuff removed. Their algorithm dictates what reviews are “not suggested.” Total nonsense site at this point for Property Management.

I got a wonderful review recently and yelp put it as non recommended because she opened a new account and had never posted a review. Needless to say, this did not make me happy.

Yelp isn't that powerful....its the google reviews that matter

Yelp wants you to pay for their services before they will help on anything. Even then they won’t just remove pictures or reviews. Yelp is very popular on mobile searches...so it might be worth it to you. It’s like a catch 22, darned if you do and darned if you don’t...

Hello Lisa - as someone who handles all of our digital marketing, I don't have a good solution. I just want to vent and say that I hate them with the fire of 10,000 suns

Instead of the anger towards them, I put our efforts in conquering Google, AptRatings and Facebook Recommendations.