I handled a situation badly with a resident on Friday and I know I need to call her and apologize.

I handled a situation badly with a resident on Friday and I know I need to call her first thing Monday and apologize. Any tips on how to start the conversation?

Acknowledge the situation and that you understand their point of view, apologize for not handling it appropriately and try to come up with a resolution that will make both sides happy.

Hello, I wanted to talk to you about Friday, i feel i didnt handle it the best way, I would like to apologize and address their concerns

We all have those moments. It's being human. Just calling and saying I want to apologise for Friday. I feel as if the situation was not handled in the best way and I really want to work with you to get this resolved.

Once you apologize pause and take a breath. Let them process and respond. Sometimes we are so quick to get our point across we dont allow for the reaction. Also prepare yourself that you wont like their response.

Just say, "I want to apologize for getting so upset, I should have handled it better." That's it. Don't make excuses or say too much. Then let them talk and give you their 2 cents. Then go get yourself some ice cream to deal with your frustrations

No cal do it face to face...Hey I just wanted to come to you and tell you I handled ______________ badly Friday and I just want to apologize......

Like Myra said face to face we all have those moments . Before learned to control my mouth I was told my mouth was like a gum ball machine, put a quarter in it and what I was thinking rolled out NO filter . I learned from that so will you . ????Its stressful times everything has a way of working itself out.

I love that you’re willing to own it. Our reputation isn’t made by being perfect- it’s made by how we handle the mistakes. An honest and sincere apology will mean a great deal to your resident. This is good leadership in action. Well done, you!

Go straight to the point. I believe a call will be enough if is coming from the heart. No excuses, no explanations about the reasons that brought you to handle it badly. Just tell how much you feel sorry and how much you appreciate the person. Short and soft. If they don’t answer the phone, leave a message. Congratulations!

Call her .. why wait until Monday. Say due to the coronavirus, I’m calling you but would have preferred to see you in person. I’m sorry. I’m sorry for ....
You’ll feel better. We all make mistakes. Apologizing is an act of strength and leadership. If she doesn’t let you off the hook, don’t worry. You did the right thing.

I often put my foot in my mouth so deep I bite my own butt. Just say I'm sorry about how I handled the situation on Friday. Then WAIT (Why Am I Talking). Listen to what they say and don't say anything else that might put you in a legal mess.

This is mighty big of you to admit and then post here for help!! I have a feeling you will do just fine! We need more people like you!! Good luck!

Be real! We all are human we make mistakes. An apology goes a long way and most of the time it earns you more respect in the end.

Opening line -
You’ve been on my mind since Friday and I owe you both an a apology and a complete do-over of our conversation. May I try again right now ?

I love this! We are all human and we all make mistakes, the best leaders are the ones who can admit when they have done something wrong and work to make it right, you are awesome! I love joy's ⬆️ suggestion. Come right out of the gate and get to it.

"...I really want to apologize for Friday; I handled our interaction poorly and I hope that you'll accept my apology. I value you as a resident and I should have been more ...professional...composed.... " - you'll find the words!

I don't think face to face is the answer in covid times. I think a call to apologize it great.

I think you should call, the resident will appreciate you owning your mistake! I would start the call by communicating your mistake, don't go overboard but keep it sincere, remember residents can tell if you are genuine! Then let them communicate and listen!! Then follow it up with how you can remedy the problem they originally called about. Be prepared with how you are going to fix it! Good luck!!!

Do it in person if possible. I had a similar situation. During a gathering of my residents the I made a comment in jest that I discovered one of the resident took seriously. When I discovered this info via second resident I immediately went to her unit and spoke with her. I apologized immediately and explained what I had said and what I meant by it (being funny,not serious) and told her I was profusely sorry of she took it wrong. It was hard to do this since I do not even like the resident. But I knew I had to eat crow.

This happened to me a few weeks ago. I just called the resident and apologized for handling it poorly. The resident also apologized for being rude and loud with me as well. In the end, we both felt better and still say hello to each other when we see each other around the community. I think it also shows that you are a big enough person to admit when you’re wrong. It will go along way with the resident too.

It takes a big person to admit mistake and apologize. I think doing so will go a long way with this resident. Great job!!!