Need input from CRM users: RentPath CRM or Knock??

Need input from CRM users:

RentPath CRM or Knock??
Why? Give me the whys!

Knock! their reporting is second to none. They have great customer service and analytics are top notch

I've never used Knock before but I like CRM. I don't LOVE it and it took a while to like it.

I've used both while managing multi site properties and I love them both. However, RentCafe CRM let's me merge the same prospect that email me for several properties where Knock doesn't. For a stand alone, conventional property Knock is great! RentCafe just does what I need it to.

Knock is much easier than CRM. Knock integrates great with Yardi and RentCafe

Sorry another note, knock is SUPER easy to learn, RentCafe has some hiccups and gets a little wonky

ILM - RealPage!

Knock for sure!???? Crm is too complicated.

You should check out Rent Dynamics CRM, one of the most user-friendly systems out there

Another vote for Knock!!!

KNOCK! it’s user friendly, meets our needs for prospect and resident management, and the support by the Knock team is solid!

CRM has me pulling my hair half the time

We use Knock and I love it! I have talked to our customer success rep about needing the ability to create saved replies that save urls/formatting/attachments as it’s annoying to have to add them each time. I also wish that there was a way to link prospects that are applying together ie 2 roommates. There’s a way to add a secondary contact and to merge duplicates but when I want to keep them both as their own contacts I have to maintain both for status updates and notes. But otherwise it’s awesome!

The minute you figure out CRM... it changes. Lol

189% knock.
More user friendly and simplifies things instead of adding 1-2 steps as CRM does.
Includes a CL posting tool and you can complete your follow up phone calls straight from Knock which logs it for you with no data entry.
Communicates with Yardi.

Knock but I haven’t experienced RentPath.
Knock has a very intuitive dashboard for our leasing teams. It also has lots of options to customize reporting/ source tracking & how it integrates with other programs.

I hate knock.... reporting is not accurate, does not report properly to certain softwares. I love I love leasing. I would pay three times more to go back to that.

I like KNOCK but we use Resman and their integration isn’t awesome.

Knock. It’s user friendly. Has great reporting. They solve several needs in one program (CRM, renewal management, SMS, chatbot, Craigslist, lead tracking, etc). It integrates well with all of the major PMS. The support is amazing and they are constantly innovating. It’s a top notch program.

Knock. User friendly and customer service is amazing!! My rep always checks in with me and my team and follows up with my reports!! My team loves it too.

Knock! Super easy. Has texting and email blast capabilities for prospects and residents. Easily integrates with all of your advertising sources and listings. The customer service is AMAZIMG!!! The reporting is so great and very informative. And finally the resident side of the dashboard helps you keep track of upcoming renewals and gives you filtering options if you need to reach out to your residents.. like if building 5 water will be shut off. You can sort and contact your resident in just building 5. The list goes on but that’s what I can think of right now.

Not knock! They have issues with their analytics and it never gives you accurate numbers. They are quick to respond to troubleshooting but always blame issues on the leasing company you work for. So the issues never get resolved. This is just my personal experience. It’s is more user friendly than CRM though. It’s been a while since I’ve used rentpath so not sure.

Knock is superb. The dashboard is user friendly, they are super responsive, the knockbot is amazing. You can text and email blast and use it with your self guided tours.

Depending on your management software, check out Entrata! Knock and other standalone CRMs end at application and struggle with correct lead attribution. Entrata LeadManager with MessageCenter can be used through the entire prospect to resident lifecycle which helps with satisfaction and retention. It’s a way more powerful tool than the standalone companies. I’ve managed a few different lead management tools and Entrata was my fave which is why I went to work for them ????. Knock is super intuitive though if you don’t mind having more logins in addition to what you already have and inaccuracies in lead attribution. Entrata has the ability to replace everything a leasing agent needs access to if you’re on Yardi for accounting. If you use Entrata websites you can get up to 80% accuracy on lead attribution without using a drop down for the prospect just to select one of the top 5.

I'd actually say Funnel! They are the new kids on the block with the best new CRM.