Do most Community Managers send an email to the whole community to introduce themselves?

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  • Posts: 5
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4 years 4 months ago #40684 by Jesus Espinoza
So in the beginning of me starting my new community residents were upset because I didn’t email the whole community introducing myself. Is this something that most community managers do?
4 years 4 months ago #40684 by Jesus Espinoza
Greg Szymansk
4 years 4 months ago #40685 by Greg Szymansk
Back in the olden days we sent out a letter to tenants letting them know there was a new manager or management team.
4 years 4 months ago #40685 by Greg Szymansk
Jesus Espinoza
4 years 4 months ago #40686 by Jesus Espinoza
Greg Szymanski but what about now? Property management turn over is always high with someone quiting, fired, promoted transferred or temping. That’d be difficult I’d think
4 years 4 months ago #40686 by Jesus Espinoza
Mary Garcia
4 years 4 months ago #40687 by Mary Garcia
Yes, my new property manager just sent one out
4 years 4 months ago #40687 by Mary Garcia
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4 years 4 months ago #40688 by Jesus Espinoza
Wouldn’t we have to do it for every employee? Idk I like to have resident events to “meet the team” rather than just an email.
4 years 4 months ago #40688 by Jesus Espinoza
Greg Szymanski
4 years 4 months ago #40689 by Greg Szymanski
Typically the Manager would be the only announcement.
4 years 4 months ago #40689 by Greg Szymanski
Emily Riggs
4 years 4 months ago #40690 by Emily Riggs
If you have a Facebook page or Instagram... you can do a meet the team or meet the new manager intro . With a picture of yourself !
4 years 4 months ago #40690 by Emily Riggs
Max Erica
4 years 4 months ago #40691 by Max Erica
I have introduced myself on most properties but the 2 I didn’t I felt the shift in resident relations. I have always done it since and it has never brought me anything but good knowledge and vibes. It helps you get a pulse on the community you’re entering.
4 years 4 months ago #40691 by Max Erica
Chris Summers
4 years 4 months ago #40692 by Chris Summers
I did and always have. But I’m one of the old schoolers. Same when my lead maintenance or any long term team member moves on.
4 years 4 months ago #40692 by Chris Summers
Mj McKnight
4 years 4 months ago #40693 by Mj McKnight
Its been 20 years but I put a note in the newsletter.
4 years 4 months ago #40693 by Mj McKnight
Dana David-Dahmoush
4 years 4 months ago #40694 by Dana David-Dahmoush
I always did as well. Old school here too.
4 years 4 months ago #40694 by Dana David-Dahmoush
Melissa de Jesús
4 years 4 months ago #40695 by Melissa de Jesús
Always. It’s polite and lets them know you care and want to get to know them as well.
4 years 4 months ago #40695 by Melissa de Jesús
Laura Ambre Jordan
4 years 4 months ago #40696 by Laura Ambre Jordan
writing a note sets the tone to them about the kind of manager you are, so I definitely would
4 years 4 months ago #40696 by Laura Ambre Jordan
Nikki Carbine
4 years 4 months ago #40697 by Nikki Carbine
Nikki Carbine
No that’s old school
4 years 4 months ago #40697 by Nikki Carbine
Erin Balta
4 years 4 months ago #40698 by Erin Balta
I do. I send weekly emails telling them about everything going on. They love my good bad and ugly communication.
4 years 4 months ago #40698 by Erin Balta
Erin Balta
4 years 4 months ago #40699 by Erin Balta
We recently did an instagram post introducing each team member. That was the biggest “like”.
4 years 4 months ago #40699 by Erin Balta
Nerissa Soria
4 years 4 months ago #40700 by Nerissa Soria
I do suggest so they are not caught off guard when they need to speak to manager about an ongoing issue that never got resolved.
4 years 4 months ago #40700 by Nerissa Soria
Martha Angelina Moceri
4 years 4 months ago #40701 by Martha Angelina Moceri
I had a resident party based on meeting me.. but then again, everyone calls me Queen B...
4 years 4 months ago #40701 by Martha Angelina Moceri
Karen Woodson
4 years 4 months ago #40702 by Karen Woodson
I work in a 55 and over. I sent out a newsletter and introduced myself and told a little bit about my personal life.
4 years 4 months ago #40702 by Karen Woodson
Irving L. Gallarza
4 years 4 months ago #40703 by Irving L. Gallarza
Great question, I would. It just sets a good common background
4 years 4 months ago #40703 by Irving L. Gallarza
Rosa Duarte
4 years 4 months ago #40704 by Rosa Duarte
I sent everyone a personal note to say hello and introduce myself!!
4 years 4 months ago #40704 by Rosa Duarte
Anisha Anderson
4 years 4 months ago #40705 by Anisha Anderson
I didn’t know that was “old school” I’ve done it when I became a PM 2 years ago. It’s professional common courtesy to let people know there’s a new sheriff in town
4 years 4 months ago #40705 by Anisha Anderson
Connie Maali
4 years 4 months ago #40706 by Connie Maali
Absolutely! Introduce yourself to your community so you can better build your community.
4 years 4 months ago #40706 by Connie Maali
Melisa Rutledge
4 years 4 months ago #40708 by Melisa Rutledge
I had a resident meet and greet! I was able to introduce myself and explain my vision for the community. We had snacks and drinks and I even had a short q&a session.
With COVID I would say a nice email with a picture would suffice.
4 years 4 months ago #40708 by Melisa Rutledge
Jonathan Roberts
4 years 4 months ago #40709 by Jonathan Roberts
I think the concern is that it may not make the job “easier,” but it most definitely makes it more fulfilling to have people who feel that they can trust you to always do your best to help them- makes life more fun
4 years 4 months ago #40709 by Jonathan Roberts
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4 years 4 months ago #40749 by Sergio Fetter
Several years ago when I took over my first property, I hosted a breakfast meet and geet. It allowed the residents to come by and chat. Nowadays, everything is very different. Ideally, your property would have some presence in social media, and you can connect with your residents that way. The very, very least, you should send out in the monthly newsletter.
4 years 4 months ago #40749 by Sergio Fetter