Auto-Responder

I just contacted a property through the contact form on their website and received the following auto-responder back:

Thank you for visiting our website at ***** Apartments. Our "Award Winning Customer Service" team will reply to you shortly.

Do you have an auto-responder on your website? If so what does it say?

Auto responders are key, but you must deliver on what you promise. If it says you will respond for example "in the next four hours", then you may be making a grave mistake (mostly because when people fill out a contact form, it tends to be after business hours). All I am saying is be smart with your wording.

I totally agree with Sergio...only promise what you plan to deliver!

I personally have auto-responders on my website forms and I use auto-reply on emails when I'm away from my desk. I think both are great tools so you don't keep the customer wondering when they're going to hear from you.

I have never used an auto responder. I have my mail sent to my blackberry when I'm away so I can respond immediately to any inquiry.

I don't have an A class property. We don't have abundant parking or washers & dryers, or a big budget. So I sell what I DO have. Customer Service with a smile, anytime. When I leave my office, my phone and email are forwarded to my cell. My residents know they can reach me whenever they need me. Prospects are pleasantly surprised to reach a live person when they call my office at 8pm on a holiday. I had a few calls today (Labor Day) and now have a few tours scheduled for tomorrow. I also carry an emergency pager for the rare occasions that I cannot answer the phone.

Prospects ask me why my apartments are more expensive than my neighbors. I tell them "There's a reason the rent is $100 less next door." and they realize why.