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We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
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4 years 3 months ago #41906
by Jessica Borrero
We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others was created by Jessica Borrero
KPI QUESTION: (Key Performance Indicator)
We do a monthly scoreboard for our entire portfolio. We rank each property using some KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of some others that can not be manipulated at the site level like team closing ratios. Give me what you got. TIA.
We do a monthly scoreboard for our entire portfolio. We rank each property using some KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of some others that can not be manipulated at the site level like team closing ratios. Give me what you got. TIA.
4 years 3 months ago #41906
by Jessica Borrero
Reply to Jessica Borrero
Jeff McDonnold
4 years 3 months ago #41907
by Jeff McDonnold
Replied by Jeff McDonnold on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Do you have anything in the make ready area? Average turn time, MR without work order in following 30 days. Anything more organic to reduce cost of lease? Referrals, LinkedIn posts, partner employers? DM me...working on a gamification app to drive these behaviors and simplify annual reviews.
Jared Crouch
4 years 3 months ago #41908
by Jared Crouch
Replied by Jared Crouch on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
I would also explore a KPI around your online reputation -- showcasing reviews and reputation scores from all of your review sites (Google, ApartmentRatings, Yelp, etc.)
Michelle Cornelison-Cruz
4 years 3 months ago #41909
by Michelle Cornelison-Cruz
Replied by Michelle Cornelison-Cruz on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Online reputation, time to complete service requests...
Josué Adam
4 years 3 months ago #41910
by Josué Adam
Replied by Josué Adam on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
I'm just gonna say that I worked for a company that bonused off of KPI. I saw so much manipulation it gave the resident far worse service. Time to close service requests? I was told write them on a post it note, maintenance will make/close the ticket. Call conversion? Calls would be marked as disconnects and an appointment made right when they walk in. Just saying be careful
Jessica Borrero
4 years 3 months ago #41911
by Jessica Borrero
Replied by Jessica Borrero on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Josué Adam we don’t bonus off it per day just a friendly competition across the portfolio. We have noticed that the KPIs that can be manipulated have been. It may not be on purpose but it can be manipulated. We’re trying to avoid that.
Noah V Echols
4 years 3 months ago #41912
by Noah V Echols
Replied by Noah V Echols on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
NPS
Anonymous
4 years 3 months ago #41913
by Anonymous
Replied by Anonymous on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Economic occupancy, work order completion %s, YOY income growth
Anonymous
4 years 3 months ago #41914
by Anonymous
Replied by Anonymous on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
And # of contacts per lead.
Jessica Borrero
4 years 3 months ago #41915
by Jessica Borrero
Replied by Jessica Borrero on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Ashley Lynn we do economic occupancy already. We don’t do any on the maintenance but maybe we should.
Anonymous
4 years 3 months ago #41916
by Anonymous
Replied by Anonymous on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Jessica Borrero oh I’m sorry! I must’ve missed that.
We have SatisFacts and include that as well (work orders and move in surveys)
We have SatisFacts and include that as well (work orders and move in surveys)
Anonymous
4 years 3 months ago #41917
by Anonymous
Replied by Anonymous on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Jessica Borrero I like having maintenance on there. It’s another level of accountability.
Donje Putnam
4 years 3 months ago #41918
by Donje Putnam
Replied by Donje Putnam on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Great answers in here, Jbo!! Love this thread. (Jessica)
Jessica Borrero
4 years 3 months ago #41919
by Jessica Borrero
Replied by Jessica Borrero on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Donje Putnam there are really good ones here!! I absolutely love that I get feedback from outsiders here.
Christopher Fluegge
4 years 3 months ago #41920
by Christopher Fluegge
Replied by Christopher Fluegge on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
One of the biggest impacts to any management companies bottom line is renewals. Renewals should pay more than new leases, tbh.
KPI's should be heavily focused around what directly impacts your bottom line.
Renewals is the biggest one.
KPI's should be heavily focused around what directly impacts your bottom line.
Renewals is the biggest one.
Jessica Borrero
4 years 3 months ago #41921
by Jessica Borrero
Replied by Jessica Borrero on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Christopher Fluegge that is one we track already
Christopher Fluegge
4 years 3 months ago #41922
by Christopher Fluegge
Replied by Christopher Fluegge on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Jessica Borrero good! Most people neglect it and/or forget to create bonuses around it.
Britni Michelle Ruiz
4 years 3 months ago #41923
by Britni Michelle Ruiz
Replied by Britni Michelle Ruiz on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Lead to tour conversion, email response time, how many renewals are secured for the current/next month, reviews and reputation score.
Jessica Borrero
4 years 3 months ago #41924
by Jessica Borrero
Replied by Jessica Borrero on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Britni Michelle Ruiz we tried lead to lease but if the on-site teams aren’t logging every tour it will be skewed data.
Britni Michelle Ruiz
4 years 3 months ago #41925
by Britni Michelle Ruiz
Replied by Britni Michelle Ruiz on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Jessica Borrero that's a huge concern to not be logging every tour. We track 1st contact to show and show to leases
Jessica Borrero
4 years 3 months ago #41926
by Jessica Borrero
Replied by Jessica Borrero on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Britni Michelle Ruiz I absolutely agree but how do you control it?
Britni Michelle Ruiz
4 years 3 months ago #41927
by Britni Michelle Ruiz
Replied by Britni Michelle Ruiz on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Secret shoppers. It will take some time, but it will help identify the problems. Also a one on one with each community and ask them what they do for tours. Maybe they don't put the ones in who aren't qualified or interested. Remind them that it is imperative to put in showings and it's a fair housing issue.
Denise Weems
4 years 3 months ago #41928
by Denise Weems
Replied by Denise Weems on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
Kingsley Survey, specifically the Pre Renewal Survey, Would you recommend us to a friend question.
Michael Mankoff
4 years 3 months ago #41929
by Michael Mankoff
Replied by Michael Mankoff on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
ILM Leasing Analytics provides some great KPIs that cannot be manipulated by site staff, but also provides granular insight for property managers to use
J'aime J. Huret
4 years 3 months ago #41930
by J'aime J. Huret
Replied by J'aime J. Huret on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
% ready, service request completion times, resident retention percentage, online payment penetration
Karla De Jesus
4 years 3 months ago #41932
by Karla De Jesus
Replied by Karla De Jesus on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
We also use exposure, and our survey score. We use JTurner for resident surveys so we use the TALI score.
3 years 6 months ago #48258
by Susie Dwinell
Replied by Susie Dwinell on topic We rank each property using KPIs. NOI, occupancy, delinquency, effective rent growth, etc. We are looking for examples of others
what do you consider a decent contact to show ratio?
3 years 6 months ago #48258
by Susie Dwinell