Any nice verbiage for a letter that has to be sent to a resident who is no longer allowed in the leasing office.

Any nice verbage for a letter that has to be sent to a resident who is no longer allowed in the leasing office due to threats.

Blaine Holderbaum i know what i want to say lol but you know I'm trying to keep my job

You can’t ban them from a common place area in the property they rent. You need to give them a NTV.

Cindy Harris-Dees well a phone to my regional will be made at this time. Thank you!

Leticia Reyes I’m in Texas and I’ve dealt w/ this before and it is a NTV. If they make threats, they shouldn’t be allowed to stay onsite anyway. I wish you the best of luck!

Cindy Harris-Dees yes you can, they rent their apartment not the Leasing office and i have done it twice

Regina Centamore Police in Tarrant County have stated as has a company attorney that you cannot ban them from a common area in the property they rent. You have to issue a NTV and then layout communication guidelines until they move to avoid further conflict.

Cindy Harris-Dees Leticia Reyes I have trespassed one of my residents from the leasing office before. I would definitely seek guidance but it’s possible for sure.

Cindy Harris-Dees I’ve dealt with this as well. The magistrate would not honor it. Said we had to NTV, that resident had a right to common areas and could not be trespassed. We had to put up with him sitting in front of office and yelling at prospects for 2 months.

Leslie Carlucci oh no way. He threatened her they absolutely can trespass that tenant from the Leasing office.

Regina Centamore just telling my experience with a similar situation. Sheriff would not serve the no trespass and magistrate would not honor the request. office staff was threatened and we had shootings and several murders on this property.

Have your attorney write it.

Heather Everett King they charge for any little thing. I was thinking this would be easier lol but I'll call my regional now

Threats are grounds for immediate termination. Contact your lawyer

I wouls have just had the police give them a criminal trespass, that is what I have had to do twice

Regina Centamore i did a police report but will that cover them not being able to come back into the office? This is the second time. Another time she threatened me at our local gym.

NTV! Move them out!

Blair Walker i know our safety is very important especially at a time like this but the occupancy is really hurting right now

Leticia Reyes girl, your safety is the MOST important! I understand the occupancy situation but you never know what someone is capable of. You will make up that vacant apartment. Don’t let that be a deciding factor! Your life and the lives of your employees are the top priority! Have you sent the info to your regional?

Blair Walker yes and she would definitely have my back. I just haven't mentioned a NTV to her yet

Leticia Reyes that’s good! I would in a heart beat! Y’all should not have to walk on eggshells and look over your shoulder all day every day. I would give him a notice (the shortest amount of time your lease and state allows) and make him go! And if you feel it’s necessary, file a report (you need the documentation) and maybe that will scare him enough so he won’t give you any more trouble.

Restraining orders have nice verbiage..

We get our lawyers to type ours. And send them via certified mail.

What happened? What kind of threats?

Eva Šípková one time in 2018 her son came to the office asking for a key. I didn't know her son so i asked him what unit he lived in. He answered with the unit number. I searched to confirm his name. Asked for his name. Called the lease holder she vouched that was her son. End of ir right?? No!! She came in the next day screaming saying i shouldn't have questioned her son. I'm not the cops. She made little threats at that time. She saw me at a local gym we both attend and made threats there as well. Last week saw me at the office and did it again because she wasn't happy about my response towards her payment not being enough yo cover her balance. I think she just goes iff too quick because as soon as i called the cops she left.

Leticia Reyes wooww!!! She sounds like a crazy lady! You have every right to question her son, esp if he is not on the lease and is asking for the keys. We had a drunk resident threatened my coworker at the pool area 2 weeks ago ???? people are so crazy!!

I just want to mention my company has always had my back and i know my RM would have assisted but I also know she is a very busy person which is why i asked for verbiage for a letter

‘Due to recent events and after discussion with management and our attorneys we kindly request that you refrain from entering the leasing office effective immediately. Please communicate with us via...... if you are in need of our services and we will be happy to help you.’

We had a resident threaten to shoot our maintenance supervisor. She also threatened other residents with her gun. Contact your attorney and have them send a letter. If she’s close to renewal, don’t renew her.
We ended up getting a call from a mental health facility and she was taken in for a 72hr hold. Her guns were removed and she was red flagged.
If it is life threatening file a police report.
Covid made it horrible for us where we could only work from home due to her threats. We couldn’t evict her either because of covid. It took us from April 14th to July 31st to get her out.
I so wish we could leave reviews on Google about residents.

Allie Gartside this sounds horrible. I am so glad nothing happened to your staff. Stay safe

Leticia Reyes Yeah it was really scary. The mental health facility call was on my first day at the property as well.
She scared another resident so bad, they transferred to another unit not in her building. She did assault our maintenance guy after hours while he was walking with his wife to the grocery store. Another resident witnessed the whole altercation as well and he was terrified of her! Cause she had already found his place of employment and started calling his employer! So the guy was like I’m not getting but will testify if I get subpoenaed.
We were only allowed on site with an armed guard. I felt better after that.
100% though, get your attorney involved or file a police report if it’s serious.
We really don’t get paid enough in this industry

I would not be asking to stay out of the office. I would be issuing a notice to vacate as others here have suggested. ONE threat and your company should have removed her. You have a right to a safe workplace.

A letter from you will only provoke. Get a court order, and have your attorney send the letter. Threats need teeth in the response, nor sugar.

Whatever you decide on, please tread lightly and empathize in any way possible. For perspective, people who publicly express high levels of anger are likely going through something very difficult in their lives. Your thoughtful approach will go a long way.

Have the attorney write it up and send it. Doesn’t matter if it’s nice or not, if they chose to threaten you then you need to make a firm and final statement showing it won’t be tolerated.

Send an email to all residents, reminding them of their online, phone and remote options, and the next time they come in and make a scene, tell them that onsite management is a courtesy and that their behavior won't be tolerated

Unfortunately, this happened quite frequently it at my previous property. Once a resident got abusive, I would simply smile, slide my business card across the desk to them and say from this point forward all communication is to be in writing via email. I would then refuse to speak to them. I had some who would sit there and cussed me out and I would just focus at a point on my desk and breathe deeply. The best day of my career was the day I walked out of there but nonetheless… I did learn some things

Everyone saying contact your attorney.....do you realize some of us work independently with small private owners? We don’t have that luxury. Be helpful and give the girl advice from your expertise.

Why Nice? Stay the phuck out of my office! Is that nice enough?
You’re entitled to send issue a lease violation to the resident. They’ll flip out, but you are allowed. Yes, even though “you’re not allowed to be an asswhole” is not specifically written in the lease... It’s called disruptive and combative behavior...
And as I have said many of times... Asswholes are not a protected class...

I have exactly that letter. I'll have to try to summarize.
...."we have had several correspondences with you in regard to your discourteous behavior toward our site team"
"Going forward you will not be allowed in the rental office. Questions or concerns about your home should be directed to me" (area portfolio director)
We also put this resident on a fee-free mtm, siting the ability for that resident to leave or for us to terminate if the situation did not dissipate.

Residents are no longer allowed in the office unless they have a appointment prior. Due to the safety and welbeing of both parties..especially his..lol

"Management is now requiring you to avoid personal visits to the leasing office. Please use email, telephone, or written comments for any communications you may have with Management. We appreciate your cooperation with these terms going forward."

Had this issue as well. Did send letter making them aware of lease violation and that any other incident would result in lease termination. Here is the letter I sent. Hope it helps.

Dear :

I have been notified of your aggressive and threatening behavior toward my Assistant Manager on Saturday, July ______. Behavior that caused her to contact our Courtesy Officer.

She apologized, as do I, for the delay with your electric concern. I was informed that you had been informed it would be addressed Saturday and it was. However, there is no reason acceptable or will be tolerated by this office when you threaten my staff, as witnessed by another staff member.

As stated in your lease agreement / Clause 14 – paragraph 10, “Resident and Resident’s occupants, family, social guests and invitees, shall act and communicate with the apartment owner, Management, Management employees in a lawful, courteous, and reasonable manner. Any form of verbally or physically abusive, intimidating, or aggressive behavior directed to Management, Management employees, or any other person is prohibited”.

If this occurs again, your lease will be terminated without further warning. All early termination fees and rents due will apply. If you have any questions, please feel free to contact my office