Very manipulative resident that will do anything or say anything to keep up her antics.

Folks, I'm just 3 years into being the resident mgr. I just posted a non renewal/no tenancy offered letter. Very manipulative resident that will do anything or say anything to keep up her antics. The boss had to be involved previously and said a couple months ago that she will be gone when her lease is up. The boss today had to be reminded what he previously told me. I'm worn out, not so much from the bad resident but from the lack of support from the boss.

Just do it. You will feel so much better when they are gone. DO NOT give a reason or you will have a daily argument on your hands.

I gave no reason. And she'll ask (forgetting the horrors she put us all through for the last 2 years.). I have my response all ready, "It's a business decision." Unless, you can suggest another phrase or two I can use when I have to do this.

What state is the property in? Most states do not require the landlord or resident to give a reason. “We want our property back in the same condition that we loaned it to you.”

I'm in Oklahoma. Also, I'm aware that we do not have to provide a reason. I've used the non-renew/no tenancy before. All I've said before is that it was a "business decision". I've done this before, but wondered if you or others has some good phrases.

I am completely worn out from the lack of support from my supervisor’sssss- yes as a PM I have more than one offsite supervisor- it exhausting- good luck with your resident.

Simple letter. Non renewal. Give no reason. Dis allow her coming to office. Do not get sucked into discussions. Copy your immediate supervisors.

She doesn't come into the office, she emails. I was going to deliver her bad news Jan. 2. which would have given her 60 days before end of lease. But, she just had to know today if we were renewing her lease. So, I confirmed with the boss, strapped that letter to her door and answered her email with brief reply and that her formal notice was on posted to her door. Now, she'll have 3 months to torture me. I was hoping to breath freely for another month. Dang it!

You have done everything right. 3 months is generous. In similar situTion in virginia. I ignored the e mails. Ended in court for unfair non renewal and was chastized for ignoring e mails. Now we just cut and paste last response.

"Unfair non renewal". You ended up in court for Unfair nonrenewal? I didn't know that could be a legal issues. I've always heard that either party can end the agreement at the end of the contract. Is that just in your state?

Any one can bring action for any reason. We won but were chastised for ignoring communications. Thats why say nothing.
Esp. If you are in any kind of assisted or govt programs. So much depends on how judges rule. Here people throw around discrimination fast

We currently have A situation where we are accused of invasion of privacy and failure to provide safe peaceful living condition. We have a resident who has snuk in unauthorized occupant. Boyfriend. The way we found out is because he parks his car on front lawn. Since its a one car driveway. My saff took pictures of his car from public road. Now accusation that the staff had no reason to come to property. Letter came from their attorney. Now we have wasted time and attys cost to respond. We had already given her the option of putting the occupant on the lease subject to application and approval process. Hopfully he has no adverse info

Wow. I am being mindful of all the communications between myself and this bad res. She's been trying to dump liabilities to the property since the day she moved in. And she had lived here before for a couple years. Had the same problems as she does this time, Addict 30ish Adult Son, need I say more about that. This is an area where my background in telecom, corp. escalations and then corp training are a benefit to this industry. I am also mindful of "perceptions" of harassment and faulty service issues not resolved. Telecom attorney's train staff very well.

“ This is to inform you that the Landlord is choosing to not renew your Lease which ends on xxxxx.
Vacate procedures are enclosed .
Just a reminder that your security deposit cannot be used as payment of rent and will be refunded to you within xx days of your vacate date, minus damages.”
If they ask why, we remind them that their Lease states that both the LL and tenant Reserve the right to not renew a lease with 60 days notice without cause or reason.

Document and upload all documentation. When your boss states something email the conversation to just for your records for you and the boss so that when he/she does question the situation you can say... Here you go... Then they have no legs to stand on and you have supporting documentation to back you up. I have had a boss like that and I had to learn the hard way thst this is what has to be done.

Document at all times. Your supervisor has lots of direct reports, and lots of residents....he/she may not mean to be unsupportive. We just aren’t there on a daily basis, you are. So your notes are very helpful when we have to be brought up to speed a year later. ???? You are doing great, I’m sure! Stay strong.

Technically, a non renewal needs to be followed up with a 30 day notice to vacate if you want them to leave that bad. Non renewal will still mean they get to stay month to month..... no tenancy offered still needs a 30 day notice to vacate so you can follow through with a court eviction if she doe not move

Good point. Thanks for mentioning. I don’t think I would have thought to do that with mine.

I have people that I did a non-renewal on but gave them a month to month with a high premium option. They are people that don’t pay on time But they don’t give me personal problems. I let them know that they have to pay on time for three months in a row and then I would offer them a lease but because they’re not bad people I have no reason to actually give them a 30 day notice to quit. When I want them gone I have to have documentation and serious reason because if we do go to court I have to have a legitimate case.

She got a non renewal AND No tenancy offered. And now she has 90 days. Its all very clear in the notice. But, I expect, she will put up a small fight. I will be mute.

You gave her a 90 day notice ?

Yes. Only because I thought this was the better route to take with this resident. She was pressing me to know if we were going to renew her come the end of Feb. She wanted a direct answer, so, I gave her the information she wanted at 90 days, formally, and officially. The law here states we must give 30 days. I typically give 60 days when I must get rid of them. But, she pushed it, per her usual.

I hope my managers don’t feel this way but we do get busy and may not remember everything or could possibly change our mind for various reasons! I always try to have my peoples back and try to explain to them in detail if I feel they are making a wrong decision because I don’t want them to think I am not supporting them unless they clearly understand why. It is also true that we spend and give more attention to managers that need it.

I think he does trust me for the most part. But, this resident and this year has taxed us all. He even admits that he forgets some things. In reality, I think he remembers things pretty well. We are just up against the "economics" of releasing a problem resident vs keeping them out of need for money. I get it. I would keep this resident if there were any redeeming qualities beyond paying the rent on time, but there is not. If we allow her to stay, the trauma will begin again and it will influence other residents.

You're definitely on the right track. "I'm not able to offer you a renewal at this time." "Management has opted not to offer a renewal. " "Your lease expires___, at which time you will be expected to vacate the apartment."

I hate to hear this. As one of those bosses, all I need is a reminder and then I remember the situation. I hope you can work this out. It’s a great industry and don’t let one situation like this spoil it for you

Don’t take it personally. Regionals have a lot on their plate and have a hard time remembering things and need to be softly reminded. I’m sure once you reminded them, they will back you up. Be patient, we are human too. ????

Its good to be reminded that Regionals are human too. He and I are of the same mind on this resident. If we weren't also struggling due to the Covid havoc since last March/April, this resident wouldn't get a second thought on whether or not to toss her.

I believe reminding my RM is part of my job but also something I want to do for him. I know how busy he is and our community is "the good one" 99% of the time. Your RM not only has to assist you and your residents but all in his/her portfolio, do the corporate side of the job and deal with owners and asset managers. I will text him, email him and call if needed. I'm on my 4th reminder on a topic right now, lol! Its not a crucial topic but needs to be addressed. I'll keep reminding him until its resolved. Remember your RM is human, though they're there to help they can't be everywhere at once and if your like me....sometimes we need reminders from our team too. It gets frustrating but support goes both ways for sure. My RM appreciates my efforts to remind him of things.

Lack of support is the worse. I feel that. It burns you out real quick.

The lack of support will equal FAILURE for you in the long run. I haven’t read comments yet. However I’ve done this 30 years. Most recently found myself in this exact position. I have three of those residents. You have to be sure of why you want this resident out. Have you dig into what she or he really wants? Is the situation fair to company, resident and staff? Always look at the bi picture and set the boundary. If you decide the resident needs to go then they need to go. If the Management doesn’t support they need to give a solid reason.