What is one of your BIGGEST pet peeves in the industry?

What is one of your BIGGEST pet peeves in the industry?
I’ll go first.... When a resident asks you a question and isn’t happy with your answer so they demand to speak to the Manager. When you know dang well she’s just going to repeat the SAME thing you just told them

I had an assistant manager who would respond with "Who do you think gave me that answer?"

Unfortunately I had the opposite:
An assistant manager that would say, “would you like to talk to my superior?”
Of COURSE they’ll say “yes.”
What were we paying you for?!?

My biggest pet peeve is upper management saying "we've always done it like this". That's why we're still stuck with Yardi.

LIARS. that's my biggest pet peeve. Second to that, people who hand me blank money orders. Close second, people who stand over me, beside my desk, instead of taking a seat in front of me.. especially when I'm already with someone.

Omg I hate people standing over top of me or leaning on my desk. And LIARS too!

Yes! Especially when I'm busting my a$$ trying to do the right thing and go out of my way to help people, and the throw me under the bus to get their way. I wanna choke them!

When you are standing in the available unit with the prospect and they ask you what the square footage is. You’re IN it. Is it big enough? Would you know the difference if I said 998 or 1023? Will your things fit in here or not??? Grrrrr.

When a resident asks you a question and they don’t get the answer they want so they just keep asking you over and over. No means no!!!!

Ignorance and no common sense

The list is too lone however I would say when the stalk you and ask you were their package is.

When a resident CONSISTENTLY pays late. They get their 5 day & email to see when they have to pay rent cause they can’t get evicted. Seriously?! You do this ALL the time & you don’t know?!?!

I love it when they do that and ask for the manager with me; I am the manager

Me: Thank you for calling XYZ Apartments, this is Cortland, how may I help you?
Caller: Is this XYZ Apartments?
Me:...

Residents who think they know this industry and laws better than we do.... it's only our jobs to know it!!!!

Residents that think they’re staying at a 5 star hotel and expect you to be their private concierge!

Resident: “Oh—not answering the phone, I see!”
Also Resident: calls 437 more times just in case you happen to become available.

My biggest pet peeve! And they don’t leave a message. Then, they see you out on the property and say they’ve been trying to call you and you ask, did you leave a message - their answer ‘oh, well no’

his is soooo True ... they know we are in the office so call over and over again

Hahahaha....daily headache!!!!! I'm new to a property but not new to the property management company. But since I'm new to the property, I must NOT know what I'm talking about so I'm constantly getting voicemail forwarded to me from our corporate office. They think just because they call corporate, they will get what they want. Ummmmm nope....there's a reason why I'm here and thats to get this property together. I follow the lease....you violate, you go....period. Calling corporate is not going to save you because they put me here for a reason.

The residents asking me to rent a garage and or renew their lease- while they have a huge balance!

Tenant calls you every month and needs to know what they need to pay! Lived there...forever....ugh. I swear I'm gonna start telling them the wrong amount soon. And we have a portal.
Yes, where is my package, what time do you close, can't be there by then.

When I was onsite mine would have to be when people would come into the office on the phone (or even worse speaker phone) and just bark an order at me. Onetime I had someone say "parking pass" and nothing else. I stopped and said "I'm great, thanks for asking, and how are you?" They looked at me like I was crazy