Totally understand being frustrated at your residents but in my time onsite I’m not sure I ever sent an email so… direct?

A family member received this email from their management company today…totally understand being frustrated at your residents but in my time onsite I’m not sure I ever sent an email so…direct?

I feel this! I mean we are human and we can only take so much! Like when is enough enough?!

It was quite bad over the holiday and the office was fed up lol

This is how you have to get there attention. Some just don’t care. It’s crazy.

Hired. Who was this amazing manager?!?

If someone gets offended then that person is the problem.

I feel this in my soul. But I also feel that manager was having a roughhhhh day. I hope somebody bought him/her a drink!

i can completely understand the necessity of sending this informative and direct to the point notice.

I understand the frustration and the email was direct and to the point. Very professional in my opinion.

To my core I feel this! However we must maintain professionalism! Trust me I know Residents can be on the laaaaaaaast nerve but don’t let them change your character or the culture of your business.

I mean, I kinda feel like our lives would be a lot simpler and we would be less stressed out at work If we could be super direct about everything without having to tiptoe around and sugar coat everything
Let’s face it, how often do we have to find a way to resolve issues with residents, that are their fault, without saying to them that it’s their fault? It’s exhausting.

She said what she said. I feel her compassion.

This past year has done havoc on our property managers. Talk about under rated real essential workers. PM folks are the real MVP’s.

A rightfully frustrated and fed up property manager. This has to be one of the most frustrating jobs in existence. In my 30 years I have written a letter or two like this. Sometimes you just have to throw professionalism out the window and meet the tenants where they are..

Whelp, I called mine thieves in my newsletter this month so I can get behind this
Lol, don't hate me.

I told a resident today that he was more than welcome to put in his notice when his lease was up. Lol!

I mean honestly it was pretty clearly written. I like it. I’m too chicken to do that, but I commend her courage.

The email I wish I can send to my residents!!! I felt this in my soul lol

Where's the lie? 100% accurate, though possibly in poor taste.

I really am not sure there is a problem?

What’s sad is that THIS will make an impact. A fun, light hearted and politically correct notice will end up on the ground along with all that other trash. Those that follow the rules won’t bat an eye at this. Those that don’t....they may find it a little offensive or inappropriate. Personally, I give her kudos for handling her business

The email we all want to send...

My residents wanna bitch about trash but then refuse to tell me who's leaving it all over the place because they don't want to get anyone in trouble. Ok well expect it to continue then... or, I could just charg everyone a clean up fee, I'm sure they'd start snitching real quick lol

I think this is professional and to the point. If I were a resident, I would be saying, thank you, it’s about time.

It’s a poorly written notice and very Unprofessional. The point is understandable. The execution was bad.

I thought she was speaking directly to them in response to complaints she was getting. I think she was trying to get the attention of the offenders and this would do it.

I feel like whomever wrote it is sick of it! It went straight to the point and was not well thought out, which makes me believe that it was typed with fury and in a hurry, Lol! This person has HAD IT with the damn trash!

Am I missing something? Sounds pretty good to me. A reminder of how the compactor work and everyone do their part in keeping the property clean. JS

This was fabulous. I would not have sent it but it doesn’t change its truth or simple amazing-ness!!

You have to be that direct now. There are good residents but there are plenty to spoil a property for everyone living there. Happy she is standing her ground.

I mean… it could have DEFINITELY been more polished and polite, but if your friend/family member is a repeat offender I can’t be mad at the message in general. Maybe just a teaching moment for written communication tips.

I would never send this, and there would be a swift meeting with the manager who sent this if it came from my team. There is a professional and non emotionally charged way to get the point across and have a document that can hold up in a lease file as a warning prior to fining the resident. I think some Edge2learn business etiquette is in order and perhaps a class on how to curb passive aggressive behavior. In the time it took to write this notice, a professional letter with out “you” statements could have been drafted with the lease provisions that are being violated cut and pasted to the body of the letter. PMs don’t have to put up with abusive, nasty, or aggressive residents, but we shouldn’t display those qualities either.

I would send something similar. I wouldn’t use the first paragraph and I would soften the others but I’m direct too. I get a lot of love from them and I also get some hate mail but I know that the bad ones are from the people who are causing the problem. The good ones always compliment me for my efforts and they thank me for such a great maintenance team. I have sent an email with the subject line “call me karen.” I got educated on that real quick LOL but they also knew where I was coming from so they didn’t take offense. Sometimes you have to be direct. I tell people “you chose to live here because it was so clean. We have to work together to take care of our neighborhood.”

The person who wrote this email is my people!
Love it

“Have a fabulous week.” Touching!

You will always get what you give. SMH. No respect given none will be recieved.

I understand completely as a property manager, you repeat the same issues to your Residents over and over and it does get to the point where some people just don't understand "nice".

I get being professional but how many times can you ask or tell nicely before it gets to the point that you have no choice but to be "direct"? We all hope that it never has to get to that point but at the same time you can only take being "beaten up" by the residents for so long as well. Yes we are here to "serve" them but at the same time they also need to take responsibility or themselves. Professional is one thing being a continuous punching bag for people who chose not to take responsibility for their actions is another. What I have found is that the people who will have an issue with the response from the office or who take offense to it tend to be those who feel that they are entitled to do whatever they would like, provided the office has exhausted all other professional means of communication.

This tenant's lease should not be renewed.

A tenant who receives this letter is someone whom I would not claim as a family member.
The next letter should be a non renewal letter.

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