I have a resident who has made many of my female residents feel very uncomfortable.

I have a resident who has made many of my female residents feel very uncomfortable. He stares at them, tries to strike up conversations with them in the parking lot--and also from his bedroom window. He has approached one of them, saying that she has complained to me about him, and the reason why she went to the office to get 2 vertical slats was so he would not be able to look into her living room. He has called me on the emergency phone after hours to chat several times, even though I have told him not to. He yells in his apartment late at night, and has knocked on a couple's door a few times and would not leave them alone until I approached him about it.

I know he has mental health issues, but according to a higher authority I need to review ADA guidelines and Fair Housing laws.

I've documented everything. I'm just at a loss what to do.

I would let your Attorneys know the issue to see what they recommend.

And do it ASAP because something major can happen and at least u covered yourself.

Does he have a case worker that addresses issues with him. Residents need to document what has occurred with each and if eviction is needed they will have to appear before the judge to resolve. Maybe a case manager can mediate with him.

Direct complaints to make police reports too

This is a huge mistake. Everyone in the community entrusted their safety and comfort in your hands when the signed the leases within rational reason. If you turn around at the first time someone requests you be responsible for that unspoken social bond by just passing the buck that everyone knows isn’t a criminal act to eyeball ladies then you’ve lost.

I’ve been a regional and a Mgr for the largest companies in the world. My training has never failed me. You do you. If I got multiple complaints from people about a man or woman / healthy or not, doing things like that I would make police reports I would have the residents make police reports and as stated we are responsible for the resident safety and concerns so therefore I would send a lease violation to the tenant telling him we’re concerned about others residents and safety! If it continues he gets a 24 hr ntv

It’s not passing the buck. It’s having a legal documentation of a resident that has been a nuisance- mental issue or not. Therefore when you file for eviction or decide to non-renew you have legal documentation of a problem.
I had a resident that suffered PTSD and while I’m empathetic to that, it’s not fair for other residents. Have a chat- hey, please respect social boundaries. In the mean time also have residents file a report.

Sure but do it from a “Wow that isn’t ok. I’m a little tied up here legally (the massive assumption here she even at all is) until we have have some ammo. Do you mind if I call the police now so we can get this process started?

Disturbing and harassing neighbors is one of those violations that often brings swift eviction (even in Austin during Covid). Personally, I’d read his lease, and cite the relevant clause on a NTV. Then file to evict him ASAP. (Btw, unless you’re a qualified psychologist and conducted an examination and diagnosis, you have no idea if he actually has mental health issues or if he’s a harasser.) Please Tell the woman you mentioned to call the cops! She doesn’t have to put up with that.

I’ve had 2 very similar situations over the past 2 years. I’m highly trained in suicide prevention but not really any other MH (or TBI) issues. I’m also extremely lucky to be in a small area and have a great relationship with our amazing law enforcement folks. I lucked out in also having permission to speak with family. So some time working with law enforcement, an extremely general email to all tenants about when to notify me or officers about disturbances, a few chats with the families and ended up leaving for various treatment (family initiated both times).
Most law enforcement depts have at least one office trained in MH, maybe check with your local dept and see what the best steps are for your area, and if you have a release to talk to families or are close with any mental health pros definitely do it!
As PMs some days our best efforts come off in the wrong way, but having others involved to help can provide a positive outcome for everyone!

I’ve had 2 very similar situations over the past 2 years. I’m highly trained in suicide prevention but not really any other MH (or TBI) issues. I’m also extremely lucky to be in a small area and have a great relationship with our amazing law enforcement folks. I lucked out in also having permission to speak with family. So some time working with law enforcement, an extremely general email to all tenants about when to notify me or officers about disturbances, a few chats with the families and ended up leaving for various treatment (family initiated both times).
Most law enforcement depts have at least one office trained in MH, maybe check with your local dept and see what the best steps are for your area, and if you have a release to talk to families or are close with any mental health pros definitely do it!
As PMs some days our best efforts come off in the wrong way, but having others involved to help can provide a positive outcome for everyone!

Hell even the cops or psychologist can’t stop things that happen when things are noted about some people. Cut your losses before it’s more than a note. You don’t want a rape, assault, etc. you don’t want to loose several units complaining about one bad seed. He can go plant somewhere else but get off my property imo!

Following! I am having very similar issue...certain disabilities cause folks not to understand any sort or boundaries or reasoning. So how do we handle this legally? Our attorney said to non renew, but that's 5 months away and multiple residents are really freaked out! Really Glad to see this post!

If you have an attorney, contact them. As well start issuing lease violations.
We have a resident who is schizophrenic and her daughter is the guarantor, we’ve talked to her daughter multiple times and nothing improved.
I believe we issued a 10 day demand for compliance, and now we had to issue another 3 day notice. We’re allowed to evict her, she’s threatened our residents. She’s called the police ON THEM multiple times. Pounds on their door. Steals their packages.
But again we have legal counsel, so I’d really recommend you reach out because you can get him out.

Make sure you have a lease violation and written complaint for every complaint

Does he have a case worker? It's a tough line with mental issues but he can't interfere with reasonable living for the other tenants.

Have all the complaining residents issue formal complaints in writing. Documentation is key!! If Knocks on doors have the residents call the police and get Documentation from that as well. I had to offer a resident cash for keys because he was harassing all of his neighbors, banging on doors and even fighting with a new resident. Leave his mental illness out of it. Just base your complaints off of nuisance.

You are correct. But you and your staff can document the incident on behalf of the concerned resident. Write up the incident and have at least two associates sign in.
Yes, it’s better when it comes from a resident. But they often don’t want to get involved.

We have paid people to move before. One example: It cost us $1500 plus full return of deposit and fees but it was costing us to have a guard 24/7 because we were afraid what he may do. He threw things off the top of the parking garage, camped out in a tent in his patio while blaring music and cornered a female resident “just to talk to her”. He did all this while wearing a Captain America costume. True story! None of his actions broke any laws and he did have a mental disability.

Lease violation. All residents have the right to quiet enjoyment. He’s disrupting that. Make sure to cite the lease (page x, section z, “”)