I normally don’t make friends with residents, but I think in this case I’m going to make an exception…

Every once in a while, I think about the fact that I've been leasing for seven years and have never actively pursued management and moving up, then something like this happens and I know I'm doing exactly what I'm supposed to be doing!

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Today, for the first time in my seven years of leasing apartments, I had one of my approved applicants bring me flowers at work. I almost started crying…

One of the MOST important things you can do as a leasing agent is determine in the first 90-120 seconds WHY someone is looking for a new apartment. It sets the mood for the whole tour and you have to be very sensitive to why. It runs the whole gamut…new couples excited about their first apartment together, job transfers into the area, death of a spouse and selling a house, break-ups, and in this gal’s case, leaving an abusive marriage with a three-year-old in tow.

I was able to call her today and give her the good news that she qualified on her own salary for an apartment, and over the phone I could hear the audible relief in her voice. All she kept saying over and over is, “Really? Really?”

She then showed up this afternoon after she got off work with flowers for me. We stepped outside and talked for a few minutes, and I relayed a little bit of the abuse I suffered at the hands of my son’s dad, and we hugged for a long minute.

I normally don’t make friends with residents, but I think in this case I’m going to make an exception…

This warms my heart. You were truly meant to meet her and go through this experience together.

You are a keeper. I hope your employer sees you shining.

You are certainly where you're supposed to be!

What a beautiful story. Making connections is so important. Continued success on all you do.

I love this.

Do what you are meant to do and fulfillment will come to you!

That is awesome! Don’t jump on the ladder so quick, sounds like you’re great at doing what you do. So, enjoy the greatness!

Management is not the path for all … purpose is. It sounds like you are fulfilling yours. Congrats.

Your doing a great job! Sounds like you truly care about your prospects and residents! Keep it up!

May God bless both of you

Excellent. Maybe she needs someone who shows they care. Right now you might be the only one who has been able to give her a reason to keep moving on. It's a fantastic feeling when the self esteem is lifted when one is stepping into a new unknown.

This is what it’s all about.
You’re a Rockstar!!
Your company is very blessed to have you on their team!

Heartwarming story thanks for sharing

I love this so much. Thank you for sharing! I’m sure your team and your residents are very thankful to have you!

Having been that person, I love this post. Thank you for showing empathy, compassion, love to someone who maybe hasn’t felt some of that in a long time.

Makes it all worth while

The driving factor that keeps me showing up day after day after 20+ years in PM! It’s the people and the love I have for helping them!

It sounds like you are where you are supposed to be. The best part of leasing, in my opinion, is when you contact someone to tell them they were approved for an apartment and they are so appreciative and happy. It always makes my day and reminds me why I love my job.

This is why we do what we do! Even as an AM you can make a difference in someone's life! Yes it is a business, but it is their home, I think some people forget that! I just got invited to a wedding of a couple residents and I think I'm blessed to be able to help so many, bc even when I cant at my community, I find them the help they need (to an extent)

Your front line job is crucial for all who enter! I'd lease from you, don't get into management (you already are lol) if you are HAPPY with your life path. I'd hire you!

This gave me chills. You are exactly where you are supposed to be. This is a reminder for me that I needed! Keep doing your thing — you are precious!

Bloom where you are planted. You are shining bright in the role that is obviously made for you!

Aww that is so sweet. Sometimes it’s really hard to remember why we keep doing this job as we get a lot of tenants who.. might not treat us so nice. But we are really doing a service and it’s really nice when it’s appreciated.