Does anyone have feedback on Opiniion? Pros and cons versus Satisfacts and J Turner?

Does anyone have experience with and/or feedback on Opiniion? Pros and cons versus Satisfacts and J Turner?

Using both! I’ll shoot you a message.

If you don’t mind sending me your feedback as well. We currently use satisfacts but have looked into J Turner and would like to know how well they work together. Thanks!

The surveys are shorter and user friendly. They really focus on improving review platforms and you can choose which one. Since renters seem to rely on google the most, this is huge! I still love SatisFacts because it gives me an opportunity as a regional to work with my teams on areas for improvement internally. However, opinion also offers this on their portal by tracking keywords often mentioned in reviews! Take the demo…it’s really great.

Thanks for the feedback! I did the demo and liked the product, I was just wondering from a user point of view which parts of each to use to build a stronger strategy.

Oh I LOVE IT! I used JTurner, Kingsley, Satisfacts etc for past 10 years and not one to switch but .74 cents a unit for 1-5 props then .60 cents and the filter to push positive reviews to Google and negative internally not to mention the instant gratification and very user friendly. I love!!!

The difference is opiniion is focused on review generation they don’t reply to reviews though FYI. Also, JTurner now has a free app to monitor its score.

Ashlynn Garza auto replies could be turned off. Shoot them a quick email to see. Okay, now I’ll shut up so everyone can discuss! Lol

I was in a class last week that said that filtering positive survey’s/feedback to do a review and sending negative internally is a FTC violation

It doesn’t “filter” wrong terminology just a delay before redirects. Need to see demo

So it offers negative feedback or surveys the option to post a review just like someone with positive feedback?

It does just has another page it directs you to first to fill out your response. Then the option to leave on Google where positive goes straight to google so it is within compliance.

You are correct. If someone writing a negative review is not afforded the same opportunity, in the same manner as someone writing a positive review...meaning the positive review goes through a 2 step process while the negative goes through a 3 or 4 step process, this is considered a deceptive practice. Brightlocal published an article 3 years ago and we also discussed this with an FTC attorney on our webinar last year. Of course having more positive than negative reviews is great for any business, but the FTC has strict hefty fines and penalties for violating their guidelines. 

Both have same opportunities

If a negative review has a redirect before posting but the positive goes straight to Google (or any site), the process is different based on review type...even if they both eventually end up as posted reviews. That's where things can get tricky with the FTC and why we worked with the FTC attorney to help communities have a better understanding of deceptive review practices.

Remember that when it comes to review content, Google has no knowledge box at the market (Atlanta as an example) and sub- market (Buckhead as an example) levels. Their review content is specific to the property level. Active renters start their search at a level higher than the individual property level, and peer feedback is a key criteria in their decision to create a “short list” of properties. You list property pricing, location and amenities (the other key short list criteria) in multiple ILS platforms as well as social media and your own proprietary listings. Why place all your “experience” listings(reviews) in one bucket?