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As important as resident experience is, site team experience is just as important.
Topic Author
3 years 1 month ago - 3 years 1 month ago #52671
by Jude Chiy
As important as resident experience is, site team experience is just as important. was created by Jude Chiy
Where's the lie though
As important as resident experience is, site team experience is just as important.
Everything we are seeing is that resident expectations have started bordering on unreasonable.
But what do you do? Here are some suggestions:
1) Work with manage senior management to set clear expectations for what is a reasonable request versus what isn't a reasonable request, accommodation, or behavior.
2) Ensure these include everything from how residents are expected to communicate with management and their neighbors to what they are responsible for in the unit. This ensures that if you do have to set a lease violation for a behavioral issue, you are in the clear.
3) Ensure these expectations are part of a residents lease agreement and that they review. Make sure you don't simply send them a PDF - no one reads those. Make it user friendly for people to actually read and agree to them.
4) Send out reminders on a regular basis.
As important as resident experience is, site team experience is just as important.
Everything we are seeing is that resident expectations have started bordering on unreasonable.
But what do you do? Here are some suggestions:
1) Work with manage senior management to set clear expectations for what is a reasonable request versus what isn't a reasonable request, accommodation, or behavior.
2) Ensure these include everything from how residents are expected to communicate with management and their neighbors to what they are responsible for in the unit. This ensures that if you do have to set a lease violation for a behavioral issue, you are in the clear.
3) Ensure these expectations are part of a residents lease agreement and that they review. Make sure you don't simply send them a PDF - no one reads those. Make it user friendly for people to actually read and agree to them.
4) Send out reminders on a regular basis.
