If an on-call individual has to come in for a few hours overnight, can that person can come in late the next day?

Does your company have any kind of policy/practice where if an on-call individual has to come in for a few hours overnight (say 2 am to address a flood) that person can come in late the next day or are they still expected to arrive at work at the scheduled time?

I would let that person come in late. If they were out that long you don't want an accident to happen during the day due to being sleepy.

Ours is more directed to time spent on the call. Several hours late at night can be a late start. We really leave it up to the PM to make that call though with their team.

Not sure you can create a policy that fits every scenario for on-call. I would let the CM make the call and do the right thing by the associate

Think about it logically. Comes in 2-4am plus drive time, then reports to work at 8am. How much sleep did they get? Now is a safety hazard due to fatigue. If they get hurt or kill someone in a car accident while driving due to being fatigued, who do you think the attoroare going to come after? Should be 8 hours uninterrupted rest from when they get home to reporting back to work.

There isn’t a one size fits all for this - you have to trust your team and onsite Service Supervisor or Community Manager to make the call.
Team member safety and well being are TOP priority.

I'd just say work for someone that wouldn't question your choices and hire people that you wouldn't have to give them direction.

In my experience, policy is usually around time spent on call (eg, 20 minutes on call guarantees xx hours pay, assuming hourly employee). Staff coverage (eg, coming in late) is the responsibility of the property/service manager.

Our policy is more or less case by case. If they're too tired to function effectively and safely, I'd prefer they get some rest.

Ours come in on time - they get paid for the on call time, a minimum of 2 hours to matter how long it takes (if they are there 15 minutes, we pay 2 hours). If they were out all night that’s a CM decision to let them come in later.

Not policy, but we do allow them to come in late, if they want to. It's up to the employee really.

I’ve always pretty much had to come on in regardless, and that includes when I was working around the clock removing snow.
At least when I was salary. When I went to hourly I had a lot more leeway unless we were just swamped.

If I came in and worked 2am-5am and the company wasn't understanding about me coming in a little late, I wouldn't want to work for that company. Obviously, if I chose to be on time which I generally would, that's another story.

I’ve seen some confusing policies over the last 20 years or so. And this is one of them. My approach is to understand the difference between good expense and bad expense. Taking care of the customer is generally good expense. However, that doesn’t mean if always has to be free.
In the case you have described, managers should have discretion. Life happens. Taking care of customers and employees simultaneously is possibly the highest form of customer service.

No real policy - but if they needed the time to recoup I would certainly allow it. They are not doing anyone any good if they are dragging around the next day!

Absolutely.