I am looking for Property Managers or leadership (Regional or VP) that have dealt with Hoarding situations at the property level

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2 years 5 months ago #60337 by Wendy Dorchester
I am looking for Property Managers or leadership (Regional or VP) that have dealt with Hoarding situations at the property level - the challenges you have faced and have there been cases where you were able to work with the resident to get them help and they were able to stay in their home? I serve on the Operations Committee for NAA and this is a topic we would like to provide the membership with information and solutions in an upcoming educational opportunity or article. If you have detailed knowledge and experience, please PM me your contact information. Thanks so much.
2 years 5 months ago #60337 by Wendy Dorchester
Summer Baxter
2 years 5 months ago #60338 by Summer Baxter
In TX they are protected - what state are you in?
2 years 5 months ago #60338 by Summer Baxter
Dillan Thrasher
2 years 5 months ago #60339 by Dillan Thrasher
2 years 5 months ago #60339 by Dillan Thrasher
Maranda Wade Arcuri
2 years 5 months ago #60340 by Maranda Wade Arcuri
It’s considered a disability. Protected under ADA and fair housing nationally.
2 years 5 months ago #60340 by Maranda Wade Arcuri
Janis Thorn Cowey
2 years 5 months ago #60341 by Janis Thorn Cowey
Under ADA as hoarding is considered a mental illness.
2 years 5 months ago #60341 by Janis Thorn Cowey
Megan Goodmundson
2 years 5 months ago #60342 by Megan Goodmundson
They might be considerd disabled and therefore protected but it doesn't mean that you can't address or manage the hoarding situation - it doesn't allow them to have free range hoarding rights.
2 years 5 months ago #60342 by Megan Goodmundson
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2 years 5 months ago #60343 by Wendy Dorchester
I understand it’s a mental health issue. I am looking for different ways that Hoarding has been handled and solutions that have been applied.
Thanks.
2 years 5 months ago #60343 by Wendy Dorchester
Demetria Holt
2 years 5 months ago #60344 by Demetria Holt
I actually had a hoarding situation at a property I managed and while it was a trying situation the resident was very open and welcomed the intervention. We were able to get his family involved and they paid everything to get the unit up to par. The only thing we paid for only because he had been there for years was the flooring to be replaced. After it was all said and done he came in crying about how much happier he was. After that monthly inspections were done to make sure he didn't get out of hand and his family also made sure ro come in and check on him. They had no idea it was as bad as it was.
2 years 5 months ago #60344 by Demetria Holt
Leah Love Orsbon
2 years 5 months ago #60345 by Leah Love Orsbon
I have worked through them and there are usually services in each city that are experienced in this exact thing. They will help with the initial clean-up and weekly check-ins to help keep them on track. She said some insurance companies will help pay in certain situations.
2 years 5 months ago #60345 by Leah Love Orsbon
Nicole Brozek
2 years 5 months ago #60346 by Nicole Brozek
We actually had the fire department help as it becomes a fire hazard - the “fire load” was what they called it. They stated that if a fire were to happen that it would spread so fast in that area it could be a danger to others.
2 years 5 months ago #60346 by Nicole Brozek
Yvette Evans
2 years 5 months ago #60347 by Yvette Evans
I managed an independent senior housing property and had to deal with this a lot. As another commenter provided, we used our fire department. They would come inspect with us and explain the violations to the resident, schedule time for reinvention, etc. I was in CA at the time, and there were some local organizations that also partnered with the fire department and senior center to help residents clean and organize.

I think it's important to stay on top of preventative maintenance and unit inspections to catch some issues before they get larger, and nip it in the bud. It's a tough issue, especially with seniors, bit I'm glad to hear NAA is working on some resources to help the onsite teams!
2 years 5 months ago #60347 by Yvette Evans
Cindi Pennington
2 years 5 months ago #60348 by Cindi Pennington
I personally would contact some of the disability network contacts and mental health facilities because they would have first hand knowledge of successes. My experience has been very hit and miss.
2 years 5 months ago #60348 by Cindi Pennington
Jennifer Ryan
2 years 5 months ago #60349 by Jennifer Ryan
We have worked with some local organizations who had volunteers that would come help. We have also reached out to family for the same. Worked with them on cleaners after and so on.
2 years 5 months ago #60349 by Jennifer Ryan