Do any of you use valet trash service??

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2 years 4 months ago #60698 by Tonya Burton-Clark
Do any of you use valet trash service??
We are a small property in Indiana. Not sure how my tenants would respond because of the extra charge. Our property trash service has been going up substantially each month due to the trash company started charging us a gas surcharge that will average around between $154/month
2 years 4 months ago #60698 by Tonya Burton-Clark
Shannon Mangum Knight
2 years 4 months ago #60699 by Shannon Mangum Knight
Replied by Shannon Mangum Knight on topic Do any of you use valet trash service??
Are you charging residents anything for trash right now?
2 years 4 months ago #60699 by Shannon Mangum Knight
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2 years 4 months ago #60700 by Tonya Burton-Clark
No right now they pay nothing. At renewal time and new move ins they won’t have a choice but I will give current tenants the option to opt in mid-lease.
2 years 4 months ago #60700 by Tonya Burton-Clark
Shannon Mangum Knight
2 years 4 months ago #60701 by Shannon Mangum Knight
Replied by Shannon Mangum Knight on topic Do any of you use valet trash service??
A couple things to consider… Valet trash requires paying someone to pick up the trash, thus more trash expense. I have valet trash at one community and residents like it. We make a slim profit after labor and dumpster fees. Alternatively, adding a monthly charge for trash at lease renewal and to new leases has no additional costs to you. It’s a very common charge here in Texas and allows us to break even on the dumpster/fuel charges.
2 years 4 months ago #60701 by Shannon Mangum Knight
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2 years 4 months ago #60702 by Tonya Burton-Clark
I should have said it won’t be a company. My thoughts are to utilize my maintenance staff and set up weekly evening pick up schedule.
2 years 4 months ago #60702 by Tonya Burton-Clark
Antonio Diaz
2 years 4 months ago #60703 by Antonio Diaz
Replied by Antonio Diaz on topic Do any of you use valet trash service??
A lot of companies just put the trash in your dumpsters. They don’t take it away for you. So you may need to specify what you want.
2 years 4 months ago #60703 by Antonio Diaz
Chelsea Alise Spivey
2 years 4 months ago #60704 by Chelsea Alise Spivey
Replied by Chelsea Alise Spivey on topic Do any of you use valet trash service??
I had good experience with them in NC but here is ny it was horrible. They'd skip apartments or not come at all
2 years 4 months ago #60704 by Chelsea Alise Spivey
Donje Putnam
2 years 4 months ago #60705 by Donje Putnam
Replied by Donje Putnam on topic Do any of you use valet trash service??
They use your trash dumpsters usually if it is doorstop. But our residents liked the service when I was onsite here in VA. I’ve had a set up where they did curbside trash for residents- not door step and for that they took the trash off site.
2 years 4 months ago #60705 by Donje Putnam
Eric Limon
2 years 4 months ago #60706 by Eric Limon
Replied by Eric Limon on topic Do any of you use valet trash service??
Valet Trash is a nightmare. Lucky if they show up.
2 years 4 months ago #60706 by Eric Limon
Angie Russell
2 years 4 months ago #60707 by Angie Russell
Replied by Angie Russell on topic Do any of you use valet trash service??
Yeah, in Florida they can’t take the trash off the property so you would be paying that dumpster fee anyway but we make good money on the valet trash so it may help offset the cost.
2 years 4 months ago #60707 by Angie Russell
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2 years 4 months ago #60708 by Tonya Burton-Clark
I’m thinking of having our maintenance staff set up schedule 2 times a week every other day. So I know it will get done correctly by onsite staff. No contracts just payroll hours
2 years 4 months ago #60708 by Tonya Burton-Clark
Shannon Mangum Knight
2 years 4 months ago #60709 by Shannon Mangum Knight
Replied by Shannon Mangum Knight on topic Do any of you use valet trash service??
This is how I do mine. It’s picked up Monday through Friday from a receptacle outside the front door. It’s just part of daily maintenance/groundskeeping.
2 years 4 months ago #60709 by Shannon Mangum Knight
Shady Morales
2 years 4 months ago #60710 by Shady Morales
Replied by Shady Morales on topic Do any of you use valet trash service??
I hope I never have to work anywhere with valet service again. They all start off pretty good but after a few months offer up terrible service and tend to frequently miss many apartments causing staff to deal with way more complaints.
2 years 4 months ago #60710 by Shady Morales
Brooke Nuber-Soldate
2 years 4 months ago #60711 by Brooke Nuber-Soldate
Replied by Brooke Nuber-Soldate on topic Do any of you use valet trash service??
If your apartments have carpeted interior hallways, you have to start watching for residents who leave out dripping garbage that stains and seeps smells into the floor. Also people who permanently leave their trash can outside the door. And of course the people who don't seem to understand a pick up schedule and just have piles of smelly trash in the hall for days at a time.
Some love it, some abuse it and make it terrible for everyone. Might cause more problems than it solves.
2 years 4 months ago #60711 by Brooke Nuber-Soldate
Jacqui Nielsen Stewart
2 years 4 months ago #60712 by Jacqui Nielsen Stewart
Replied by Jacqui Nielsen Stewart on topic Do any of you use valet trash service??
In my opinion, with costs going up on rents, you’re going to face a lot of backlash. Residents are going to have a line that’s crossed and they’re going to revolt. It just seems like they’re starting to be nickel and dimed and it’s getting out of hand. If your trash bill keeps going up, either push back on the trash company, or search for a new company.
2 years 4 months ago #60712 by Jacqui Nielsen Stewart
Aaron Valenzuela
2 years 4 months ago #60713 by Aaron Valenzuela
Replied by Aaron Valenzuela on topic Do any of you use valet trash service??
Don’t do it. It’s a constant staffing issues with inconsistent pick up times. I manage 631 units with pick up 5 days a week and it is a constant headache. The old saying … if it ain’t broke. I’m sure your maintenance have more important things to do like turns, work orders, preventative maintenance.
2 years 4 months ago #60713 by Aaron Valenzuela
Melissa Cannata Miller
2 years 4 months ago #60714 by Melissa Cannata Miller
Replied by Melissa Cannata Miller on topic Do any of you use valet trash service??
it really comes down to the partnership the onsite team builds with their supplier and the communication between the two. It is not a plug and play leaving it all up to the supplier , the onsite team has to manage it and be proficient in holding the residents accountable.
It is a income driver and adds value to your asset.
2 years 4 months ago #60714 by Melissa Cannata Miller