1500 unit work-force property, seriously deferred maintenance interior and exterior.

1500 unit work-force property, seriously deferred maintenance interior and exterior. Management has a poor relationship with residents due to lack of maintenance and poor customer service. Enters me within 9-months... 100% staff turn over, new investment partner, and it's time to clean this place up. We're still short staffed 6 people office and maintenance with no prospects.

I've been doing this for awhile and this is usually my forte but I'm feeling lost as of late and need some inspiration. Looking for out of the box short term solutions to work towards the long run. Please tell me any and everything; going to back to basics. I feel like I'm missing something so simple, this is my most challenging project yet.

Follow up questions encouraged, I'm looking for dialogue as well. I appreciate all your help in advance!

Rome wasn't built in a dayWhen values are clear, decision making is easyYou are not Jesus Christ and cannot save the world by yourself.You are there to make it happen.

Where is your property located at?

Antonio Diaz Denver CO

Regarding employees - flexible schedules? Maybe different hours than traditional to attract different talent? Staggered maintenance of 4-10s instead of 9-5 5 days, that way they get 3 days off in a row, etc.

Sara Elizabeth love that idea!!!! Everyone loves their free time!! Work life balance so important

A little paint goes a long way to residents. Make announcements on projects yiu completed it will buy you time for the big stuff

Over communication is important. Keep residents, employees, vendors, code compliance in the loop as much as possible.

Have you contacted temp agencies and try to hire through that Avenue?

Tammy Landeros yes, we were able to place 2 associates this way.

That’s awesome

Sometimes vending out a little more then normal takes some burden off maint and frees up time (painting, drywall, etc)

reach out to temp agencies that may be able to help you fill the office positions while you wait for applications, or you find that they do great work and you want to hire them. Get a banner for the property outside that states its under new management if it is- or reach out to your regional to see how you can advertise that there has been a management team change. A lot of times people will start reconsidering a property if they know the old problems are no longer in the apartments. Host a resident event to introduce yourself and get the residents out and about.

After 9 months it's time to clean it up? If your company is not supporting efforts to do so, it's time to move on. You can only do so much by yourself.

Is there a cash flow problem?

Don’t over promise. If it won’t fixed within 90 days say that. Easier on you in the long run.. tell residents before they ask. Maybe a monthly plan/progress newsletter.Disconnect on weekends and drink

Progress over perfection…

I would love to know how you turn the resident around. I am currently on a property with major construction. Exterior building that affect occupied sunrooms.... great location and rent is far lower than xomps.

So folks the trade market is a good means of Earning which most of us make a living off it . web.facebook.com/Jamie.Rayment6272 and team was able to handle my trading portfolio to a profit of 110k (USD) in a three weeks trade ,a remarkable profit you can send him a message if you need help

I am not sure where this property is located, but you might want to check with Adrian Danila @ Lessen for possible outsourced facilities solutions, Maintenance, repairs, turnovers, etc.. He is a respected multifamily facilities professional on LinkedIn. 

You probably already know this, and I think some here have alluded to it, but to be sure, let your maintenance focus on the skilled needs and outsource the rest. Don' take their precious time and fill it with things like cleaning up the trash area. Less staff that way to hire.