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Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
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1 year 10 months ago #637792
by Jessica Borrero
Who uses onesite for their late notices? Can I pick your brain for a minute? was created by Jessica Borrero
Who uses onesite for their late notices? Can I pick your brain for a minute?
1 year 10 months ago #637792
by Jessica Borrero
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Karrie Seufert
1 year 10 months ago #637793
by Karrie Seufert
Replied by Karrie Seufert on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
I do!! Pick away!
Karrie Seufert
1 year 10 months ago - 1 year 10 months ago #637795
by Karrie Seufert
Replied by Karrie Seufert on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero Yes, I do the balance due with detail notice
Karrie Seufert
1 year 10 months ago - 1 year 10 months ago #637797
by Karrie Seufert
Replied by Karrie Seufert on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero I do not
1 year 10 months ago - 1 year 10 months ago #637798
by Elizabeth Medina
Replied by Elizabeth Medina on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero if I want to show any money paid or owed that isn’t shown in the balance notice with detail, I will also include a copy of their ledger. You can print a copy of their ledger that shows only payments/charges between specified dates.
1 year 10 months ago - 1 year 10 months ago #637798
by Elizabeth Medina
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1 year 10 months ago #637794
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Karrie Seufert does your notice show the periods the amount is owed for, say December 2022 & January 2023, and then the amount owed?
1 year 10 months ago #637794
by Jessica Borrero
Reply to Jessica Borrero
Lolly Erica
1 year 10 months ago - 1 year 10 months ago #637799
by Lolly Erica
Replied by Lolly Erica on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero I have a scenario like this. I can pull a balance due with detail tomorrow and let you know. The portal is correct though, I worked with someone today and it happened to come up. Stay tuned!
Lolly Erica
1 year 10 months ago - 1 year 10 months ago #637801
by Lolly Erica
Replied by Lolly Erica on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero will do!
1 year 10 months ago - 1 year 10 months ago #637805
by Anna Lopez
Replied by Anna Lopez on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero ahhhh, I see, does it run in Word? I know that's a hassle but might have to do that for now. Maybe try calling Real Page and see if they can customize a report for you. It could very well just be a setting.
1 year 10 months ago - 1 year 10 months ago #637805
by Anna Lopez
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1 year 10 months ago - 1 year 10 months ago #637807
by Anna Lopez
Replied by Anna Lopez on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero good luck!
1 year 10 months ago - 1 year 10 months ago #637807
by Anna Lopez
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Jessica Janet
1 year 10 months ago - 1 year 10 months ago #637812
by Jessica Janet
Replied by Jessica Janet on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Borrero sure! I can’t take credit for the idea, but you can definitely message me
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1 year 10 months ago #637796
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Karrie Seufert do you have any that has a balance that is rolled over from December to January? I did the balance with detail and it only shows January 2023 even though half of the balance owed is from December 2022.
1 year 10 months ago #637796
by Jessica Borrero
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1 year 10 months ago #637800
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Lolly Erica please be sure to let me know. I have an escalated ticket with OS.
1 year 10 months ago #637800
by Jessica Borrero
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1 year 10 months ago #637802
by Susanne Chandler
Replied by Susanne Chandler on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
I do. And hate it
1 year 10 months ago #637802
by Susanne Chandler
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1 year 10 months ago #637803
by Anna Lopez
Replied by Anna Lopez on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Notice to pay with detail is what we use, it breaks it all down
1 year 10 months ago #637803
by Anna Lopez
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1 year 10 months ago #637804
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Anna Marie Lopez the problem I’m having with that one it shows the previous months balance, as beginning balance as of the current month date. For example, I have a December balance rolling over into January and it only shows January on the details and doesn’t mention that the balance is also stemming from unpaid rent in December.
1 year 10 months ago #637804
by Jessica Borrero
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1 year 10 months ago #637806
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Anna Marie Lopez we have already put in a ticket we’re just waiting… You know how that goes
1 year 10 months ago #637806
by Jessica Borrero
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1 year 10 months ago #637808
by Jennifer Hall
Replied by Jennifer Hall on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Do you have an IT person who can create your notices in RP?
1 year 10 months ago #637808
by Jennifer Hall
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1 year 10 months ago #637809
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jennifer Hall our IT guy is 3rd party and doesn’t do that unfortunately but we have a dedicated person for realpage issues and she has been trying tirelessly to get it to work
1 year 10 months ago #637809
by Jessica Borrero
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Jessica Janet
1 year 10 months ago #637810
by Jessica Janet
Replied by Jessica Janet on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
They don’t turn out correctly in Onesite for us, so I need to export the DQ list, convert it to excel, and then merge it into a pre-formatted Word doc (through Word’s mail merge function) for late letters. I’m in FL.
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1 year 10 months ago #637811
by Jessica Borrero
Replied by Jessica Borrero on topic Re: Who uses onesite for their late notices? Can I pick your brain for a minute?
Jessica Janet I didn’t even think of that . You are so smart! Mind if I message you?
1 year 10 months ago #637811
by Jessica Borrero