Re: Why are so many managers allowed to abuse their powers?

How do I politely word “please stop letting your dog potty all over your apartment” nicely for an official letter? Weirdly, I’ve never had to tell someone this in the last 12 years.

With a lease violation and no renewal lol

Don’t think there’s really a “nice” way. Matter of fact, right to the point pointing out from the lease/animal addendum what the violation is. People

What I like to do is write what I really want to say. Then edit it until it sounds professional

James Shannon so, 10% writing and 90% editing, then?

David Troup basically lol.

James Shannon that’s a strategy that works for me also

You don’t say it nicely. You quote your lease clearly and send a violation notice!

Dear [Tenant's Name],I hope this letter finds you well. I am writing to remind you that as per the terms of your lease agreement, pets are allowed on the premises, but should use the bathroom outside of the apartment home in a respectful manner.It has come to our attention that there have been some issues with pet waste inside the apartment, and we kindly ask that you ensure that your pet is taken out to use the bathroom on a regular basis and that any waste is promptly cleaned up. Not only is this a matter of common courtesy, but it is also important for the health and safety of all residents.We understand that accidents can happen, and we ask that you inform us immediately if there is an issue so that we can address it in a timely manner.We appreciate your cooperation in maintaining a clean and safe environment for all residents. If you have any questions or concerns, please do not hesitate to contact us.Best regards,[Your Name][Your Title][Your Property Name]

Tell them you have to do an inspection , take pictures and call them in your office. If this is happening, chances are there is something going on with the resident. See if they want to talk about it? Mental health is real! Maybe that will be a way to get them to clean up. After that, do the violation/ letter, etc.

Dear so n so , this letter comes to you in regard to major property damage occurring in your apartment. It has been determined that your dog is urinating on the floor of the apartment. This is causing damage to both the top surface and underlying subfloor surfaces. This cannot continue at this point. If the dog is unable to urinate in either a contained system or outside then the dog will need to be removed from the apartment. Please schedule a follow up meeting to discuss further.

 I’d say it with the invoice to replace their flooring!

I agree with Greg Szymanski. If the resident is otherwise one you’d want to retain, I would take a diplomatic approach. You can invite more issues that you’ll wish you hadn’t by being too aggressive. Frank and friendly is the way to go.

WhatThePfuck? Why would you be even remotely polite! Seriously!You’re renting my apartment, I expect you to treat it as you would treat your own home. If you rented a car and returned it with dog poop, what would Hertz do - charge you out the ass and never allow you to rent another car Lease violation all day long, causing unrepairable damage to the apartment and building. Don’t be anything close to polite. If your regional managers or owners feel differently, have them call me.

I don't see a reason to be nice about it frankly.

I mean, it can be a lease violation for housekeeping.

Animal lease violation, housekeeping. There's no way to be nice to these resident because whatever you send them, they will be offended.

Give cure or quit notice

I’d just literally quote your least language about pets and/or cleanliness

Violation of Health and Safety sounds about right

Look at your animal addendum, if you are in Texas you can designate where the animal can relieve itself and issue a violation based on that.

Thank you! This is worded perfectly for my situation. I'm a new property manager, we recently renovated this 100-year-old building & started allowing pets & now the building is getting damaged from people just letting their animals go anywhere. I'm also a dog mom & I can't understand why some people will allow their animals to use the bathroom everywhere.

Hollie, have you looked into PooPrints? They might be able to help, and I think they also serve as ancillary income.