Advice? Resident caused her oven to catch on fire and isn’t happy with the replacement.

Advice please! Resident caught her oven on fire because it was so dirty. We replaced it with a used one in inventory . Resident is unhappy because it has some chips in the top of the electric stove. It works fine- just has a few blemishes. Told the Resident (in so many words) that she was at fault and she gets what she gets for a replacement. She is NOT happy! Thoughts? Feedback?

She would have definitely been charged for any damages, including the stove

She should be paying for a new stove.

Tonya Boggs Patrick exactly..keep that one or she pays for a brand new one..

I'm not sure why you didn't evict there should be something in your lease that backs up negligence and fire that could have cost lives as well as property loss

I would charge tenant for new stove

My kids kindergarten teachers told them you get what you get, and you don't throw a fit.

I would charge her for a new stove. I think you were generous to give her a used one.

It was never her stove, therefore never her choice what its replaced with. Honestly, i wouldnt have replaced it until she paid full replacement cost for new one. She can file a renter insurance claim if she wants a new one!!

She should be grateful you provided a used one at no cost. If she is not happy with that let her know once payment is received you’d be happy to order it for her.

Have her pay full price for a new one, if she wants it

She lucky I know some maintenance guys that would have pulled that old one out cleaned it up changed out some parts repainted it and put it right back in

Do you have any porcelain repair? It comes in a small bottle like nail polish, almost.

Create an invoice for the damages and service fees for causing the fire. State that you were showing mercy and compassion and provided one free of cost, seeing as she is not content ask her to pay for the X stove that (you as landlord would have replaced it with) and that you will get it to as soon as X date.Alternatively. Give her the opportunity to buy her own and take it when she moves out.

She would be more worried about where she was going because that would be an automatic eviction

Does she have insurance? If she wants brand new, is she willing to pay for it??

We would make her pay for the replacement

If she wants a new one then she can buy a new 1

Charge her a prorated amount for the used replacement

She should pay for the stove. Hers caught fire due to HER bad cleaning.

If she wants a new stove she pays difference for prorated amount of depreciation on how old last stove was. Can not charge her new price on used stove.I had similar thing happen. My resident bought new stove that she took upon moving because she wanted brand new.

She can pay for a new one!

Renters insurance should cover the cost of replacement

Her renters insurance should cover the replacement?

Replace it with a new one & give her the bill.

Just tell her not a problem and let her know the order will be submitted when the balance is paid in full.

She can be charged for the damages or she can file a claim with her insurance.

Should be eviction. No questions asked.

She can purchase a new one herself, maybe then she will take care of it Seriously though next time the charge should be on her.

New one at her cost and your selection or free with working used inventory. Or she can buy her own home and select one to her taste that way.

I’d have charged her because it’s her fault the oven caught fire.

She needs to understand that a blemished stove is better than a burnt one, she can pay for a new one but until then……

Get happy somewhere else

I would have gave her two options pay for damages or except used range. They usually decide used is good

Just give her the option to take that one or she buys a new one. When we replace appliances and make the tenant pay we give them the option to keep the old appliance.

Let us know how this works out

I would have charged her for the damaged one and still would have given her a used one if that’s all we had available. She doesn’t get to call the shots and beggars can’t be choosers. She rents the unit, she doesn’t own it, so who cares if an appliance has blemishes?

She’s lucky you aren’t evicting her …. She’s proven to be a liability.

If the stove caught on fire, because it was dirty… That is not your issue that is her issue. She should be paying for a new stove!

Did you charge her for the replacement appliance? If not then she gets whatever you have on hand. If you plan to charge her then I would order a new one and she pays full price. Hopefully she has renter's insurance.

If she didn’t pay for a new stove she doesn’t get a brand new one. Now if she wants to pay for the brand new replacement, let her. And if she damages that one charge her again

She can pay for a new one

I agree with the rest of the comments that she should pay for a new one.

You should have replaced it and charged her for it, if she does it again (because she doesn't like what you gave her) you've already set the tone that irs free. Also, she is a renter, we provide a working stove it doesn't have to be brand new, when she is an owner she can buy herself whatever she wants.

Perhaps she needs a reminder she caused a fire and destroyed the last one. Maybe in a year when her oven stays clean there will be a new one available.

Just a thought..where the inspections that the stove able to get to this point?

I would explain that she has the option to keep the stove that was refurbished for her or to pay for a new stove if she prefers a new stove.

I’m in agreement with the above statements. You broke it you buy it.

I smell eviction and all repair costs on her statement. Then, on her credit report.

You can charge them for a new stove if she wants one.

She can pay for a brand new stove (and no, she won’t take it with her hen she moves out - I might even have her sign something indicating she understands that prior to installing it).

I would have bought new and charged her

Cindy Back me too . I would give her that option . Just say because your Stove caught on fire due to not being cleaned , if we get a new one we will have to charge you

Did you charge her for the new stove? And what would her thoughts be if she was the one who had to replace it. In my opinion if she doesn’t want to purchase her own new stove oven she should be grateful y’all replaced it since it was her fault.

Order a new one and charge her for the prorated loss. Add a serious lease violation for care and use as well. If it was bad I might even schedule periodic inspection if it was a safety issue.

She (or her renters insurance) should be buying a new appliance, but that doesn’t mean it should go into her apartment. Replacement cost of the appliance she destroyed. And at minimum a cure or quit for housekeeping and property damage. If she wants a new stove for her place, she can buy her own.

We would replace with new but make them pay based on the fact it’s negligence. We had someone burn the oven and someone break the knob so it was just an open flame. We had different scenarios in which people basically almost burnt the units and in some instances we replaced smoke detectors at their expense.

She can suck it up or you can charge her for the remaining useful life of the one she damaged because of her neglect of the appliance.

If you have proof it was her fault then charge her for the cost of replacing it with a new one but don’t get a new one unless it’s paid in full!

The inside of her oven was so filthy it caught fire, but she has a problem with a couple of minor cosmetic blemishes on the outside of the replacement? I am so sick of cleaning ovens, I doubled the security deposit deduction maximum amount (I'm a small Landlord). I now include a cookie sheet the same size as the oven interior (I have 2 oven sizes on site) in every new resident welcome package. When we do the walk through at their move-in, I point out the welcome gifts and I tell them that the cookie sheet is intended to be kept in the oven at all times, to help them keep the oven clean. I also tell them how high the oven/stove cleaning security deposit deductions can be. And that they won't have to be concerned about those charges if they do just 2 simple things to keep their oven clean: (1) Put the cookie sheet under food in the oven, and (2) Cover food that is in the oven. Simple. Filthy ovens are completely unnecessary, and, as demonstrated in the author's post, are dangerous. I am sorry you're getting blow back, but I am beginning to believe that many residents will only take the Lease violation seriously, and modify their behavior, if money comes out of their pocketbook. To those who may think this is severe, my policy is to have a conversation with a resident first, and if the same violation happens again, they get a Lease violation letter.

You know, it occurs to me that you can tell the resident. "No worries, the way you keep house you soon wont be able to see those blemishes, its all good!!!"

Charge her for the old one so it’s covered. If you allow her to stay require proof of renters insurance if you don’t already.