Friends, are any of you using Knock and Elise AI?

Topic Author

Ellie Norton

Posts: 7
Thank you received: 1

8 months 1 week ago #643174 by Ellie Norton

Friends, are any of you using Knock and Elise AI? was created by Ellie Norton

Friends, are any of you using Knock and Elise AI? How are you handling lead owner? We've just added Elise AI and we're getting a bit stuck here. We typically would change the name as soon as the agent starts working with them, but then that eliminates Elise continuing to also follow-up. Would love your guidance.

8 months 1 week ago #643174 by Ellie Norton

Kandice Jarosiewicz

8 months 1 week ago #643175 by Kandice Jarosiewicz

Replied by Kandice Jarosiewicz on topic Re: Friends, are any of you using Knock and Elise AI?

You can respond & leave Elise as the lead.

8 months 1 week ago #643175 by Kandice Jarosiewicz

Topic Author

Ellie Norton

Posts: 7
Thank you received: 1

8 months 1 week ago #643176 by Ellie Norton

Replied by Ellie Norton on topic Re: Friends, are any of you using Knock and Elise AI?

But then we're getting a ton of “house” porting to Real Page and it's harder for the aspciates to keep track of their leads this way.

8 months 1 week ago #643176 by Ellie Norton

Brenda Sherrill

Posts: 13
Thank you received: 1

8 months 1 week ago #643177 by Brenda Sherrill

Replied by Brenda Sherrill on topic Re: Friends, are any of you using Knock and Elise AI?

Ellie Norton if it’s coming in assigned to house, can’t you reassign to Meet Elise? We are now on Zuma, but this is what we did when we used Meet Elise.

8 months 1 week ago #643177 by Brenda Sherrill

Brenda Sherrill

Posts: 13
Thank you received: 1

8 months 1 week ago #643178 by Brenda Sherrill

Replied by Brenda Sherrill on topic Re: Friends, are any of you using Knock and Elise AI?

Meet Elise handles all email leads. The only time we take over is if she assigns to the property for a question she can’t answer. For the majority, we just keep the lead. We get very few. You could always answer the question and then reassign back to Meet Elise.

8 months 1 week ago #643178 by Brenda Sherrill

Sarah Fehr

Posts: 7
Thank you received: 0

8 months 1 week ago #643179 by Sarah Fehr

Replied by Sarah Fehr on topic Re: Friends, are any of you using Knock and Elise AI?

I found the platform to be too bulky considering we use knock. It seems redundant which harkens to your point.

8 months 1 week ago #643179 by Sarah Fehr

Jami Anderson

8 months 1 week ago #643180 by Jami Anderson

Replied by Jami Anderson on topic Re: Friends, are any of you using Knock and Elise AI?

Leave it in EliseAI and let her do her thing. If there’s a point that a human needs to step in, then switch ownership. When someone schedules appt and tours, switch ownership to a human. On-site associates build relationships in person, they should take over post visit follow up from AI

8 months 1 week ago #643180 by Jami Anderson