I have a Class B property and looking to add some additional amenities for the Resident's. Can anyone pass on what their property currently has? I'm looking to take Class A properties amenities into a Class B property. Thanks.
Depending on your budget, there are millions of things that you could add, but the most important thing is GREAT CUSTOMER SERVICE. Have your leasing person complete daily call backs on all the work orders. Do you have someone that is bi-lingual there, this could open up the market for a host of leasing opportunities. Of course you should have a resident retention program that outshines the near by complex's. Other simple solutions include having coutsey officer patrols or early bird special gifts (movie tickets, DVD's) Oh yeah and the DVD rental thing is pretty good. Instead of offering ammenties that they will break (I.E. MICROWAVE....UGH!) I think all of us in the industry need to simply focus on great customer service. Happy Renting. I can be reached at [email protected] if you need some more ideas. I've been through this exact thing once.
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