So I earlier this month I took on a C property because I love to tame the chaos. I have my issues that are pretty standard when taking over a property that has been neglected such as nonstop resident complaints, pages and pages of work orders, horribly dirty grounds, lazy and unmotivated staff memebers, and scumbag residents. These things i can handle and have no real problems with.
However, my problem is directly with the owner and corporate office. How can Ii have an overbearing, yet non-responsive corporate office? A micromanaging, yet non-involved owner/boss? A know it all, yet clueless asst??
When I started i was thrown into the fire and had an MAJOR argument with the assistant due to her attitude..she was frustrated bc she was doing her job and my job! Per the corporate office/owner she is not well liked by residents ane has been counseled a number of times regarding her professionalism and customer service.
I knew of vandalism and loitering and was advised about finding courtesy officers immediately. Secured 2 definite applications within the week, as one SAPD office lives onesite already. I lost 1 CO due to corporate not processing app until this Monday and officer needing to relocate from Floresville ASAP as lease was ending. Now my owner is griping about me getting the position filled when I sent the apps almost a month ago!
My owner had a talk with me about my bonus structure which entails a tier each for budgeting, customer service, and occupancy. He tells me if I meet budget and /or reduce costs I can get up to $15k annually. Yay! Right? Wrong, i don't see the budget so how do I know what I'm doing? Am I cutting costs, getting a return on my marketing costs, overspending on supplies, saving out the wazoo or what? I asked for a pressure washer machine and was told its not in the budget! Ha! So I don't have $250?
I cannot get a carpet cleaned or replaced, paint a wall, order a fridge, plant a flower, or fix a burst underground pipe without his approval. We have a contract for the carpet cleaners, painters, housekeepers, etc with set prices (which I've never seen bc I'm not allowed to see the contracts), but I have to get a bid for the owner, do a PO, and wait for PO approval before I can do anything. Mind you they only approve on T/Th and sometimes not all the POs. Even when the stuff is approved it still takes days to get stuff scheduled with vendors.
I cannot make a flyer, write a letter to residents, design the community newsletter, move an icon on my desktop, or delete an email per company policy. Did I mention I'm salaried, but I have a time sheet even though my owner can clearly see me logged in messenger bc it's also not allowed to be signed in or away, if you're not working??
I want to stay bc it's so close to home, but I think I'm putting in my 2 weeks tomorrow! The owner won't budge on any of the policies and I've gotten in trouble a number of times for not clocking in and out properly, sending out a pest control notice to an infested building, using eggshell instead of Sudan paint, and getting an apt turned bc I was going to lose the lease.