Technology has opened so many doors to our on-site operations to better target prospects, convert leases, price our units, and a variety of other improvements. But with each new system we implement or take on, we are asking our on-site teams to master yet another random tool, procedure, or piece of technology. Virginia Love shared a wonderful illustration of this struggle for on-site teams that I highly recommend watching.
So the question is, how do you all handle this ever-growing set of responsibilities for on-site teams? If you work on-site, what is your impression of the situation. If you work in corporate, how do you manage these new tasks without making your teams feel completely overwhelmed?