A continuing trend over the past 12 months is the adoption of mobile devices when tracking service requests, as shown in our most Maintenance Strategies Research Report (download for free here).  24 months ago, 33% of responders within our maintenance strategies research reported using mobile devices to track service requests, but in 2018, that number has increased to 47%, and we do not see that trend subsiding anytime soon. 

On a related note, we also asked professionals how they accepted service requests at their properties.  Phone calls remained the most common method of receiving service requests, but what was interesting was the rise of text message based service requests, which grew to 33% of companies responding.