Kudos to you Chewy! What a way to deliver and as my sister say, "they are keeping my business"

My sister shared with me this portrait below of her dog that was randomly sent to her. It is hand painted and it looks exactly like her dog. No questions, no I want your business or buy XYZ. Purely just a portrait wrapped in gift paper with a beautiful note inside a card.

I can't help but think, what a small investment for a life long customer to be loyal!

What can we do in our industry to make a large splash and truly create an outstanding customer experience for our residents the way Chewy does!