General referrals and “word of mouth” continue to dominate the source of prospective residents listed on guest cards and applications.

Why are these people talking about your property?

In some cases, it’s current residents.  Referring friends and families in response to the offer of a resident referral; cash in their pocket or a discount on rent.

Another source are the satisfied former residents, who have moved from the community.  Its always a pleasure and a true sign of satisfaction when residents return to the property.  Creating contact tools to maintain a steady stream of communication with former residents could increase these referrals.

Asking departing residents if their email will remain the same or confirming a forwarding address to keep in touch provides the information to start a special mailing or distribution list.  The relationship built through the leasing and residency tenure can easily extend as a resident moves to a new location.  Letting a resident know they will continue to be a member of the extended community family demonstrates the value of this relationship.

Sending thank you notes to residents after their move out, extending appreciation for the time they chose to live at the property and an offer for returning resident of a discounted application fee or dollars off first months rent could be a scheduled outreach activity each month.

This mailing (distribution) list can be used to send community newsletters and other marketing flyers.  Former residents can receive information about activities at the community and enjoy seeing pictures or hearing about former neighbors.

Acknowledging the source of a referral will let the individual or business know their referral is appreciated.  Thank you notes, gifts or personal visits to recognize these efforts will not go unnoticed.   Taking a few minutes sending thank you notes and emails recognizing the customer loyalty will give former residents something to talk about, and the resident referrals will continue to provide a solid source of traffic for the property.