Scheduling conflicts are one of the biggest reasons leasing agents are losing out on leases. Prospects can lead busy lives. This makes it difficult for them to make it in during standard office hours. You can either lose the prospect or be on call 24/7. If that sounds familiar, I have some good news. Meetings do not have to be done in person. They can be done over the phone. You can also solve this problem with technology. As much as technology continues to advance, it amazes me how many people don't realize its potential. You can use software to stay in touch with prospects. You can even lease apartments without an in-person meeting. There are several ways to do this, but we are going to focus on ooVoo.
-------What is ooVoo?
ooVoo is a video chat software. It makes staying in touch and answering your prospects questions easier than ever. ooVoo allows you to do live video chats with your prospects. This eliminates the need to do meetings in person. That is not even the best part. In November of 2015, ooVoo released its web client. You can now implement the live chat feature into your website. Meetings can be set up and done online. Simply set ooVoo up on your website, then give prospects the link. They visit the website at the time of the meeting to start the video chat. The mobile app allows you conduct video meetings from your smartphone or tablet.
-------Why Use Software?
ooVoo and similar software makes life more convenient for you and your prospects. It saves you the trouble of driving to a meeting. But that is not even the best part. This type of software makes it easier to build and maintain relationships with your prospects and residents. It makes you more approachable. We don't build relationships with websites. We build them with people. Using software that helps you stay in touch allows you to build long-lasting relationships. It also helps you keep in touch with your current residents.
Most property managers and leasing agents don't do this. This means you will stand out. This shows your prospects that you will go out of your way for them. They will trust you because they know you are willing to do what it takes to keep them comfortable. Going out of your way to help your prospects is a vital element that most property owners and management firms overlook, and it costs them money. This simple step will make you stand out from the competition.
-------Getting Started With ooVoo
This section is going to show you how to get started with ooVoo. The first thing you need to do is head over to their website, http://www.oovoo.com/. Their well-designed website has a list of features. You can create an account and click the download button when you are ready to get started. The next step is to set ooVoo up on your website. After you have it set up on your website, you are now ready to conduct live meetings with prospects right from you mobile device. You can conduct meetings and convert prospect from the comfort of your home.
------Relationship Building
This section is going to go into more detail on relationship building. It is important to build and maintain relationships with prospects and residents. These relationships will increase your conversation rate. It will also reduce the number of residents who leave when their lease has expired. Software, such as ooVoo is a great for this.
You can use ooVoo to video chat with more than one person at a time. You could hold weekly or monthly educational videos. You can talk to people about issues they could be facing and teach them how to solve those issues. Focus on a different topic for each session. Here are some topic ideas: making your apartment more energy-efficient, frugal decorating tips for your apartment, and how to get along with your neighbors.
Make the process as interactive as possible. Put a poll on your website so people can vote on topics they want to learn about. This will keep them interested and show them you care about their needs. You could also hold monthly video meetings that encourage residents to come in and voice their concerns. This step is important and should not be skipped. It gives you a chance to see inside the minds of your residents and prospects.
Join the modern day times and lease more apartments with software!