Pardon my super bad photoshopping. No single photo exists that highlights the reality of on-site operations. It's the toughest job being done by the most highly skilled people of any industry.

What you 𝐒𝐄𝐄 when you visit a property:

→ clean offices, grounds, and amenities
→ ready units
→ happy employees

What you 𝐃𝐎𝐍'𝐓 𝐒𝐄𝐄:

→ hours every day cleaning up after residents who don't care
→ hours doing trash outs, pest control, repairs, cleaning
→ mandatory facade

On-site management is 𝐇𝐀𝐑𝐃. Don't let 𝘢𝘯𝘺𝘰𝘯𝘦 tell you it's not.

→ Dirty: dog poop, human poop, bugs, rotted trash, urine
→ Outside in triple-digit or negative temperatures for hours
→ Plumbing, HVAC, Electrical, Carpentry making 1/2 of what
a professional in just one of those fields would earn
→ Difficult Residents: ungrateful, combative, violent
→ Good Residents: nice, considerate, and thankful
→ Manager & Lead Maintenance are on-call 24/7 365
→ Calls could be a prospect or screaming resident
→ Person walking in the door could want an apartment, scream, cry, or hurt you
→ Evictions: removing children and their toys from their home...even while they are there.
→ Crime: Abuse of all kinds, guns, drugs, violence, theft
→ Deaths: Suicides, murders, natural deaths

This isn't the exception, it's the rule. If you haven't experienced the above multiple times over, then you haven't been on-site very long. A Class, B Class, C Class...doesn't matter

𝐀𝐥𝐥 𝐭𝐡𝐢𝐬 ⬆️ 𝐰𝐡𝐢𝐥𝐞 𝐚𝐥𝐬𝐨 ⬇️:

→ Responding to 100's of calls, text, and emails
→ Maintaining a friendly and professional demeanor
→ Staying informed on the submarket & comps
→ Maintaining CRM & prospect system
→ Marketing
→ Touring prospects
→ Collections
→ Many pre-move inspections
→ Move-out inspections
→ Managing vendors and suppliers
→ Ordering
→ Managing emergency repairs
→ Weekly & monthly reports
→ 100's of Invoice entries
→ 100's of resident ledger entries
→ Meetings in-person and virtual
→ Responding to incidents & deescalating residents

Managing 7 to 10 acres of landscape, parking lots, structures, gates and fences, and amenities while being outnumbered by residents by 8900%



𝐏𝐋𝐄𝐀𝐒𝐄 𝐒𝐇𝐀𝐑𝐄 𝐈𝐅 𝐘𝐎𝐔 𝐀𝐆𝐑𝐄𝐄