The Employee’s Experience Effects the Customer’s Experience
Did you know the customer’s experience is connected to the employee’s experience? While you may be familiar with customer experience, I want to expand on employee experience and how the two are connected. Employee experience encompasses all that people encounter at an organization. It’s an extensive view at the relationship between the employee and the organization. It involves the very first interaction an employee had with th ...
Redirecting Rejection
At one point in time, almost all of us have faced some sort of rejection. Whether it was from a school, a company, family, friends, coworkers, or a promotion that you didn’t receive, rejection hurts. However, rejection has a way of teaching and redirecting us to things, people, places, and opportunities that are sometimes better than originally expected. “Rejection is protection for something ...
A New Day to Improve the Residents’ Experience
Not only do property management companies have to worry about the customer experience, but the resident experience too! Creating a great customer experience begins at the first interaction – online, over the phone, or in person. This impression can set the tone for the rest of the customer experience. Each interaction encompasses how a person feels before meeting with leasing, while meeting with leasing, and after meeting w ...
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04 DecEvent starts in:
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22 Jan
