Looking for some good examples:
What are some annoying, repetitive tasks that on-site are always asked to do (either by corporate or by residents) that could easily be automated to save you the hassle?
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Guest Post by Stephanie Shore, Director of Marketing and Brand Development, Bozzuto (formerly with Marriott International and Hilton) Multifamily branding and marketing could take some notes from other industries—like hospitality. In hospitality branding, the critical focus is the guest experience; customer loyalty and maintaining brand reputation are the keys to success. Each of these principles can be easily, almost seamlessly, applied to multi ...
Who is in charge of new hire onboarding for on-site team members?
Renewal incentives that worked best for my property were top-class service in the office at all times, strict adherence to a pricing structure that rewarded those who renew early with the lowest rates, gradually increasing until the end of their term, a SURVEY that asks for feedback and then address each survey directly with the tenant prior to lease renewal.
1. Spring Cleaning renewal package- includes window cleaning
2. Floor cleaning package- steam clean carpets, or steam mop floors
3. Money back package- $50 credit on account for renewing by ….
I truly believe that the resident just wants to be heard and wants to have a say in the increase so what better way to do it than being able to negotiate.
My site we are currently doing 5% increase with the ability to negotiate not less than 3%.
We do work orders as they come in, leave at 6 with none in our system most of the time.
Little things that make their life better & improve the apartment for when you do turn it.
What is your company's long-term approach to handling economic uncertainty in the multifamily sector?
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If that is correct, we have about 2 years more of having a focus on resident loyalty, and then the market will shift aggressively into rent increases.
So at the end of the day, I would say the poll options are more weighted towards short term goals versus long term ones, although I could be way off.
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Hi, me again! Anyone using Al Leasing Assistants? Who are you using and why do you love it?
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One day they're putting in a maintenance request to have a lightbulb changed, while their rent is late, and the next day they're putting in their notice because they bought a house. Sure, good luck with that.
Employee concessions.
Reaching out to see how others handle employee concessions?
Also, do you offer concessions to employees who work at one site and live at a sister property?
Thank you!
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I have Three cats, when I moved in I informed the Manager I had two cats they are bonded to each other it was counted as one cat because of it I found a newborn that is now 9 months old he is fixed and had his rabies shot but today I come home from the doctor and find all these notices taped to my...
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Here's an interesting one....
We are a mid-rise community with all interior parking garage parking. Everyone pays $25 to park per month, or $100 for a reserved space. I've recently been asked twice by people with disabilities if there is a waiver of parking fee for disabled parking. We do have handicapped parking spaces in the garage. My feeling is that everyone pays for covered parking regardless of who you are, but disabled people have access...
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Just because someone wants something and it is reasonable doesn’t inherently entitle them to an accommodation simply because they have a disability.
I imagine you’d be sued if you tried to charge a disabled person for reserved disabled parking
In Dalllas, TX, we are required to have recycling at our properties. Funny enough, we recycled before the mandate. Anyway, we use a 3 or 4 yd container serviced by WM that is clearly marked “recycling” yet tenants continue to throw non-recyclables in the container. We pass thru the charges to...
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When asked, many operators will say they only accept digital payments and their communities are 100% paperless. However, after further exploration, we realize there are many exceptions, such as past resident payments, residents in eviction status, or even new move-ins, where many site team members will accept a paper payment. The fact is that nearly half of renters still pay by check or money order. Ensuring a consistent revenue stream is fundame ...
A live-in aide request. For properties like senior living communities, this is a regular request, and the procedure is memorized by many of the staff. But are your procedures up to date with the Fair Housing Act? For other properties, these requests aren't all that common and can cause some stress due to lack of experience. What are some of the nuances you should be aware of? Let's break it down.Remember, Disability Is a Protected CategoryW ...
The multifamily industry finds itself at a crossroads, grappling with insurance rate increases across every asset class. For those who own and operate multifamily properties, the sharp rise in insurance costs is more than just a budget line item; it's a significant operational challenge.Here, we'll explore the current challenges in the multifamily insurance marketplace, examining the underlying causes of these rate hikes and offer actionable risk ...
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Multifamily News
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- Buckingham Companies Names Kristie Arnst Executive Vice President of Property Management
