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Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
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- Posts: 2
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2 years 9 months ago #55937
by Kathy Woodard
Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident? was created by Kathy Woodard
Question: Resident breaks a toilet brush off and flushes it down the toilet. Plumber has to be summoned. Property pays the invoice. Do you charge the resident?
2 years 9 months ago #55937
by Kathy Woodard
Reply to Kathy Woodard
Jack Allen
2 years 9 months ago #55938
by Jack Allen
Replied by Jack Allen on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Lease.
Stefanie Miller Goodman
2 years 9 months ago #55939
by Stefanie Miller Goodman
Replied by Stefanie Miller Goodman on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Absolutely, plus service fee and administrative fee.
Suzi Simon
2 years 9 months ago #55940
by Suzi Simon
Replied by Suzi Simon on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Absolutely.
Kim Caldwell
2 years 9 months ago #55941
by Kim Caldwell
Replied by Kim Caldwell on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes
Lori Doles-Manges
2 years 9 months ago #55942
by Lori Doles-Manges
Replied by Lori Doles-Manges on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes. I consider that above normal wear & tear.
Brenadette Day
2 years 9 months ago #55943
by Brenadette Day
Replied by Brenadette Day
on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes!! Why would they flush it down the toilet?? But yes it is above normal wear and tear and should be charged.
Tammy Cooper Northcutt
2 years 9 months ago #55944
by Tammy Cooper Northcutt
Replied by Tammy Cooper Northcutt on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
All day long!
Judy Newton
2 years 9 months ago #55945
by Judy Newton
Replied by Judy Newton on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
At least you know they’re trying to take care of the apartment 
Beth Goldberg
2 years 9 months ago #55946
by Beth Goldberg
Replied by Beth Goldberg on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yep!
Celeste Norena
2 years 9 months ago #55947
by Celeste Norena
Replied by Celeste Norena on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Resident caused they definitely will be charged
Tamica Ortega
2 years 9 months ago #55948
by Tamica Ortega
Replied by Tamica Ortega on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes!
Carol Routh Smith
2 years 9 months ago #55949
by Carol Routh Smith
Replied by Carol Routh Smith on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes charge the resident
RJ Keweza
2 years 9 months ago #55950
by RJ Keweza
Replied by RJ Keweza on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
So old school to charge back! Good faith says an accident! What’s next sue the people who make the toilet brush?
Lindsey Westphal
2 years 9 months ago #55951
by Lindsey Westphal
Replied by Lindsey Westphal on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Just because it’s an accident doesn’t mean that you have no accountability/responsibility. If landlords took ownership of all the crazy accidents that happen in this business, rent would be through the roof to account for it!
Tamara Sanchez
2 years 9 months ago #55952
by Tamara Sanchez
Replied by Tamara Sanchez on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
For one, this is something our on site staff can handle so if it didn’t cause any major damage we wouldn’t charge. We once found a cell phone and didn’t charge. What is the point of working if there is no work to be done?
Leslie Stewart
2 years 9 months ago #55953
by Leslie Stewart
Replied by Leslie Stewart on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
I have had this happen. 100%
Lindsey Westphal
2 years 9 months ago #55954
by Lindsey Westphal
Replied by Lindsey Westphal on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes! Obviously it was an accident, but still an avoidable expense that was resident caused. I’d make sure to present the bill in a very kind way and hopefully they are reasonable enough to understand
Kathy Callahan
2 years 9 months ago #55955
by Kathy Callahan
Replied by Kathy Callahan on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes
Amy Rebecca
2 years 9 months ago #55956
by Amy Rebecca
Replied by Amy Rebecca on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes I would bill back. I have a clause in my lease that details their responsibility in case of such situations.
Mag Guarino
2 years 9 months ago #55957
by Mag Guarino
Replied by Mag Guarino on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Of course. That is negligence.
Carol Lynn Lewis
2 years 9 months ago #55958
by Carol Lynn Lewis
Replied by Carol Lynn Lewis on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Have sold proof that's what happened prior to charging resident
Kathy Woodard
2 years 9 months ago #55959
by Kathy Woodard
Replied by Kathy Woodard on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
The plumber brought the item into the office and showed it to me. He also showed it to the resident when It was retrieved.
Carol Lynn Lewis
2 years 9 months ago #55960
by Carol Lynn Lewis
Replied by Carol Lynn Lewis on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Good. I just know they always want to fight mgmt about charges
Kathy Woodard
2 years 9 months ago #55961
by Kathy Woodard
Replied by Kathy Woodard on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
I told her I had to call a plumber. I called her and spoke to her about it personnally. She was home when the plumber got there and she let him in. Now, she says...she didn't know we let a plumber into her house and refuses to pay the bill. You can't make this stuff up.
2 years 9 months ago #55962
by Gerry Hunt
Replied by Gerry Hunt on topic Resident breaks a toilet brush off and flushes it down the toilet. Do you charge the resident?
Yes, unless they come up with a really good explanation for what happened!
2 years 9 months ago #55962
by Gerry Hunt