Our company faces the ever difficult challenges of recruiting and retaining employees who are willing to give it 100% and deal with the challenges of property management.
We have company-wide goals that are set for turnover, and our multi-family division seems to double that number compared to our other divisions. We build homes,manage commerical space, are a developer, own golf courses, retail stores, etc. Our multifamily properties are all C class and aged 25+ years.
I am seeking some input on what other companies are seeing nationally for turnover rates, and what items you have implemented to curb the turnover.
What I am hear is employee turnover has slowed, mostly becasue people are uneasy about the future and their future. This is of course not including turnover for those that have had "downsizing or up-profiting" and lost their jobs.
Keeping employees motivated and feeling appreciated go hand-in-hand and is a challenge for most companies under any conditions. Motivation includes effective leadership, good communiation, continuing with training and education in spite of budget constraints, and keeping them involved and feeling like they are a part of the process. The cost is subtantial in so many ways, including some we don't think of. This includes the "comfort" level our residents have in dealing with the same professional staff over time. This is something we often don't put a price on...but is priceless.
Lawrence that was spot on! I can't imagine how someone could come to a conclusion that there is "acceptable" employee turnover rates. Yes there are mitigating circumstances that make this undeniable, but statistics continue to prove that the average turnover is a result of inside politics, lack of strength in the HR department, no clear definition of company goals, and a clear lack of leadership in key positions. These are controllable but only if there is policies, procedures and a heartbeat in the company to make it happen.