As the labor situation toughens, we have to keep in mind you're looking for the right person for the job, not just filling a position. Setting the stage for hiring and interviews is critical, with a few basic points that can help in the process. When you talk to someone on the phone and ask them to come in for an interview, make sure you include the following, "We appreciate you coming in to interview. We only ask a few things, with the fir ...
Thank you Liah and I have contacted another 33 companies since writing this and the results are unfortunately not improving. Larry
Have we lost the customer in customer service?
When I opened my company back up after retiring to return to speaking and training, it was very evident the changes in how we deal with and interact with our residents and customers has been altered significantly. The day of calling a property or company and getting a real live human being are long gone. While some of this has been a gradual change over the years, some of it has also been related to COVID and other excuses, which has in som ...
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04 DecEvent starts in:
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22 Jan
