Yelp.com has experienced explosive growth this year with over 25 million unique visitors. Knowing that user generated content and online reviews play a large role in consumer decisions, I'd like to know how many companies are discussing an online reputation management strategy?
This is a very important topic. As an apartment locator we have to sell around websites like Apartment Ratings all day long. Just about every renter is looking at it.
I am doing a presentation on this topic at our next managers meeting. We can no longer ignore the likes of Yelp and other consumer review sites - to do so is asking for it.
The reputation management definition can be separated into three different categories. Obviously, it is managing the reputation of a company, but it can be for a company of any size, whether it is a larger company who wants to self-promote, or a just-established company which wants to get its name out there