I’ve spent the last 15 years in the real estate business, working my way up from earning a license to sell single-family homes in New Mexico to my current position–managing a portfolio consisting of multiple sites and thousands of multifamily units in Illinois and Missouri. Before landing in Missouri, I spent 10 years on the West Coast, moving between San Francisco, Seattle and Portland, working as a regional manager with Equity Residential—one of the largest apartment owners in the nation. Along the way, I’ve experienced a lot—not only about what engages our various constituents, but more importantly, learning how to leverage that knowledge to improve service and the bottom line at the same time.
This blog is where I share my personal thoughts and experiences with all of you. This is whe