Do you let your residents know you care about their business?

Topic Author

Brent Williams

Posts: 1101
Thank you received: 110

13 years 11 months ago #5045 by Brent Williams

Do you let your residents know you care about their business? was created by Brent Williams

Take a look at the link below and realize that even if it was $3,000 in car repairs, that is still probably only a quarter of what an average resident pays you in a single year.

i.imgur.com/S80gc.jpg

13 years 11 months ago #5045 by Brent Williams

Daisy Nguyen

Posts: 43
Thank you received: 0

13 years 11 months ago #5054 by Daisy Nguyen

Replied by Daisy Nguyen on topic Re: Do you let your residents know you care about their business?

As a business owner, that is my #1 job! I think and let all of my clients know how much I appreciate their business. In the apartment industry, it's so easy to forget that someone's rent is probably the BIGGEST check they will write for the month, and easily the biggest annual expense they have.

13 years 11 months ago #5054 by Daisy Nguyen

Leigh Curry

Posts: 79
Thank you received: 2

13 years 11 months ago #5063 by Leigh Curry

Replied by Leigh Curry on topic Re: Do you let your residents know you care about their business?

Awesome show of customer satisfaction. I bet if every leasing manager did this with each new lease, they would build an instant bond with their new resident. Thanks for sharing Brent!

13 years 11 months ago #5063 by Leigh Curry